Sr. Infrastructure Support Analyst
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Role Description
The Sr. Network Administration Analyst is responsible for a variety of important network tasks within Duck Creek Technologies. They will work closely with the Network Engineer team in supporting, maintaining, and monitoring network infrastructure to meet the needs of the company. The Sr. Analyst will have both demonstrated experience with supporting and maintaining a variety of network infrastructure both on-premises and in cloud environments.
Assisting network engineers in configuring and installing network devices; including switches, routers, wireless controllers, and firewalls.
Assisting network engineers with the implementation and support of Azure network infrastructure, including subnets, Virtual Networks (VNets), Network Security Groups (NSGs), VNet peering, User Defined Routes (UDRs), Public IPs, load balancers, and Virtual Network Gateways.
Assisting in diagnosing and resolving network connectivity issues, including outages and end-user issues.
Monitoring network performance and availability, identifying and resolving issues proactively, and optimizing network configurations for improved efficiency.
Assisting with network backup and recovery operations, as well as disaster recovery planning and testing.
Keeping detailed records of network configuration and changes, as well as creating and updating network diagrams.
Performing all other duties and activities as required.
Acting in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values.
Qualifications
Bachelor's degree or higher or equivalent additional years of experience.
4+ years of relevant network administration experience in a corporate environment.
2+ years of Azure cloud network experience.
2+ years Hands-on Zscaler experience.
Detail oriented with excellent technical, verbal, and written communication skills.
Proficiency in English.
Ability to work well under pressure.
Great at organizing, prioritizing, and multitasking.
Ability to collaborate with internal and external technology partners.
Must be able to complete complex projects with minimal to no supervision.
Strong troubleshooting and diagnostic skills.
Requirements
Travel: 0-10%
Work Authorization: Legally authorized to work in the country of the job location.
Work Hours: Must be available to work US business hours (typically 9:00 AM - 6:00 PM EST) to align with team schedules and support needs.
Company Description
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