Sr Fraud Operations Engineer, Fiserv Defense Edge Specialist
Job title: Sr Fraud Operations Engineer, Fiserv Defense Edge Specialist in USA at HealthEquity
Company: HealthEquity
Job description: OverviewHow you can make a differenceHealthEquity is seeking a Senior Fraud Operations Engineer to own the administration, configuration, and optimization of our Fiserv Defense Edge fraud-detection platform. You will architect and deploy real-time rules and queues, partner internally on Card Fraud Ops team, manage Defense Edge rulesets and configurations, and drive continuous tuning to maximize fraud capture while minimizing false positives. This role also partners with internal management and external clientsâproviding strategic updates, monthly performance reports, and rapid response support to keep our card-fraud defenses best-in-class.What youâll be doingDefense Edge Rule & Queue DevelopmentProficiently build, test, and maintain CAT Defense Edge rulesets, Policy Configuration Files (PCF), and Operational Control Scripts (OCS) to detect evolving fraud schemes.Design high-precision queues that balance fraud interception with minimal impact on legitimate transactions.Validate rule performance through sandbox and UAT, and coordinate production activations with zero-downtime deployments.Fraud Strategy & Change ManagementTranslate fraud-ops insights into strategic rule adjustments and communicate changes clearly to internal stakeholders and external Fiserv clients.Document rule-change rationales, maintain change-control logs, and ensure compliance with audit and regulatory requirements.Dispute & Chargeback CoordinationPartner with Fiserv and Visa dispute-management team: ensure seamless case data transfer, escalate high-risk disputes, and track financial impacts.Analyze dispute trends (CNP, NRI, counterfeit) to inform proactive rule adjustments and downstream recoveries.Performance Monitoring & ReportingBuild and maintain dashboards tracking key metrics (approval rates, fraud loss bps, false-positive rates, queue volumes).Prepare and deliver comprehensive monthly fraud-performance reports to clients, highlighting trends, KPIs, and action plans.Incident Response & ForensicsServe as primary on-call lead for Defense Edge incidentsâinvestigate anomalies, perform root-cause analyses, and implement rapid corrective measures.Collaborate with Internal Investigations and Fiserv support to collect evidence, launch coordinated takedowns, and refine detection logic.Training & DocumentationCreate and update runbooks, technical guides, and training materials on Defense Edge rule configuration, queue management, and fraud-ops best practices.Conduct regular training sessions for fraud analysts and client teams to ensure consistent understanding of platform capabilities.What you will need to be successful
5+ years in payment-card fraud operations or risk-management roles, with hands-on experience in Fiserv/First Data Defense Edge rule building.
Demonstrated ability to configure and tune CAT Defense Edge, PCF, and OCS for real-time fraud detection.
Strong analytical skills, including proficiency in SQL and experience building dashboards (Power BI, Tableau).
Excellent written and verbal communication skillsâadept at presenting strategy changes and performance reports to management and clients.
Proven track record managing the full rule lifecycle: design, testing, production activation, and iterative tuning.
Experience integrating third-party intelligence feeds into rule engines.
Familiarity with card-processing workflows (authorization, dispute/chargeback via Fiserv).
Prior exposure to SOAR or case-management platforms and cloud-based integrations.
#LI-RemoteThis is a remote position.Salary Range$104,500.00 To $136,000.00 / yearBenefits & PerksThe actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:
Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Uncapped paid time off
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing education & tuition assistance
Gym and fitness reimbursement
Wellness program incentives
Why work with HealthEquityWhy work with HealthEquityHealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click to learn more.You belong at HealthEquity!HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity â you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquityâs applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our .HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilotâs AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit .
Expected salary: $104500 - 136000 per year
Location: USA
Apply for the job now!
Apply Now
Company: HealthEquity
Job description: OverviewHow you can make a differenceHealthEquity is seeking a Senior Fraud Operations Engineer to own the administration, configuration, and optimization of our Fiserv Defense Edge fraud-detection platform. You will architect and deploy real-time rules and queues, partner internally on Card Fraud Ops team, manage Defense Edge rulesets and configurations, and drive continuous tuning to maximize fraud capture while minimizing false positives. This role also partners with internal management and external clientsâproviding strategic updates, monthly performance reports, and rapid response support to keep our card-fraud defenses best-in-class.What youâll be doingDefense Edge Rule & Queue DevelopmentProficiently build, test, and maintain CAT Defense Edge rulesets, Policy Configuration Files (PCF), and Operational Control Scripts (OCS) to detect evolving fraud schemes.Design high-precision queues that balance fraud interception with minimal impact on legitimate transactions.Validate rule performance through sandbox and UAT, and coordinate production activations with zero-downtime deployments.Fraud Strategy & Change ManagementTranslate fraud-ops insights into strategic rule adjustments and communicate changes clearly to internal stakeholders and external Fiserv clients.Document rule-change rationales, maintain change-control logs, and ensure compliance with audit and regulatory requirements.Dispute & Chargeback CoordinationPartner with Fiserv and Visa dispute-management team: ensure seamless case data transfer, escalate high-risk disputes, and track financial impacts.Analyze dispute trends (CNP, NRI, counterfeit) to inform proactive rule adjustments and downstream recoveries.Performance Monitoring & ReportingBuild and maintain dashboards tracking key metrics (approval rates, fraud loss bps, false-positive rates, queue volumes).Prepare and deliver comprehensive monthly fraud-performance reports to clients, highlighting trends, KPIs, and action plans.Incident Response & ForensicsServe as primary on-call lead for Defense Edge incidentsâinvestigate anomalies, perform root-cause analyses, and implement rapid corrective measures.Collaborate with Internal Investigations and Fiserv support to collect evidence, launch coordinated takedowns, and refine detection logic.Training & DocumentationCreate and update runbooks, technical guides, and training materials on Defense Edge rule configuration, queue management, and fraud-ops best practices.Conduct regular training sessions for fraud analysts and client teams to ensure consistent understanding of platform capabilities.What you will need to be successful
5+ years in payment-card fraud operations or risk-management roles, with hands-on experience in Fiserv/First Data Defense Edge rule building.
Demonstrated ability to configure and tune CAT Defense Edge, PCF, and OCS for real-time fraud detection.
Strong analytical skills, including proficiency in SQL and experience building dashboards (Power BI, Tableau).
Excellent written and verbal communication skillsâadept at presenting strategy changes and performance reports to management and clients.
Proven track record managing the full rule lifecycle: design, testing, production activation, and iterative tuning.
Experience integrating third-party intelligence feeds into rule engines.
Familiarity with card-processing workflows (authorization, dispute/chargeback via Fiserv).
Prior exposure to SOAR or case-management platforms and cloud-based integrations.
#LI-RemoteThis is a remote position.Salary Range$104,500.00 To $136,000.00 / yearBenefits & PerksThe actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:
Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Uncapped paid time off
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing education & tuition assistance
Gym and fitness reimbursement
Wellness program incentives
Why work with HealthEquityWhy work with HealthEquityHealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click to learn more.You belong at HealthEquity!HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity â you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquityâs applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our .HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilotâs AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit .
Expected salary: $104500 - 136000 per year
Location: USA
Apply for the job now!
Apply Now