Sr. Enablement & Onboarding Specialist

OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.Learn more or request a demo at opengov.comJob Summary:The Sr. Enablement & Onboarding Specialist will be the face of the employee onboarding and training experience for OpenGov’s Pune office—bringing energy, clarity, and connection to every new hire and team member. This role is equal parts facilitator, culture champion, and enablement partner, responsible for delivering in-person onboarding experiences and localized training that set the tone for high performance.As a key liaison to the global Talent Enablement & Strategy team, you’ll tailor onboarding and enablement content while ensuring alignment with our global standards. You’ll lead sessions, gather feedback, and evolve delivery strategies to meet the needs of a fast-scaling team. This role is perfect for someone who thrives in front of a room, understands the power of first impressions, and loves building learning environments that resonate deeply with your audience.You will also partner with local leaders to influence adoption of onboarding best practices and resolve new or complex enablement challenges as the organization scales.Responsibilities:Facilitate new hire onboarding sessions in the Pune office and serve as the main point of contact for new employees during their first 90 days.Deliver role-based enablement sessions in partnership with the Enablement Manager and department leads.Localize onboarding materials and delivery style for cultural and regional relevance while aligning with OpenGov’s global standards.Track onboarding and training feedback and identify improvements based on learner insights and engagement data.Support training logistics, communications, and LMS coordination for local onboarding and enablement sessions.Partner with the Onboarding Manager to enhance the in-person experience and onboarding resource hub.Identify and implement creative solutions to unique onboarding and enablement challenges that arise in a fast-scaling, cross-cultural environment.Influence local department leaders and stakeholders to adopt onboarding best practices and ensure consistency with global standards.Requirements and Preferred Experience:Minimum of 3 years of experience in employee training, onboarding, or internal communications.Comfortable leading live onboarding and training sessions with high energy and clarity.Experience working with global teams and localizing content for cultural fit.Strong interpersonal and communication skills with a people-first mindset.Familiarity with LMS platforms and digital knowledge systems (e.g., WorkRamp, Guru, Confluence).Ability to work independently while closely collaborating with a global enablement team.Bachelor’s degree required; additional certifications in facilitation or instructional design a plus.Why OpenGov?A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.Opportunity to InnovateThe next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.A Team of Passionate, Driven PeopleThis isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.A Place to Make Your MarkWe pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.Benefits That Work for YouEnjoy an award-winning workplace with the benefits to match, including:Comprehensive healthcare options for individuals and families.Flexible vacation policy and paid company holidays401(k) with company match (USA only) Paid parental leave, wellness stipends, and HSA contributionsProfessional development and growth opportunitiesA collaborative office environment with weekly catered lunches

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