Sr. Director - Underground Services Solutions

Remote Full-time
Sr Director Underground Services Solutions - Careers At Osmose Inc.







































































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Sr. Director - Underground Services Solutions




Office:
Home-Remote

Category:
Corporate/Office Location:
Home-based



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SUMMARY OF POSITION

The Senior Director � Underground Services Solutions is a strategic, commercially driven leader responsible for accelerating growth, profitability, and market leadership of Underground Services. This role leads the development, packaging, and go-to-market execution of differentiated service offerings by aligning customer needs with compelling, outcome-based value propositions. This leader combines strong sales orientation, technical depth, and business acumen to position Underground Services as a high-value partner. The role requires the ability to communicate service value in terms of reliability improvement, risk mitigation, regulatory compliance, lifecycle extension, and financial return. The Senior Director operates at both strategic and tactical levels � shaping long-term growth initiatives while also supporting day-to-day execution, coordination, and service excellence. Success requires close collaboration across Sales, Operations, Product, Engineering, and Corporate Development.

Responsibilities:

Growth Strategy & Market Development


Develop and execute growth strategies to expand Underground Services with new and existing customers
Identify market opportunities, emerging needs, and industry trends to shape service offerings
Lead service-to-market strategies aligned with customer priorities and regulatory drivers
Identify and translate customer needs into scalable, differentiated service solutions


Value Proposition & Solution Development


Develop clear, data-supported value propositions tied to customer outcomes (ROI, risk reduction, reliability, compliance)
Apply design-thinking principles to deeply understand customer challenges and develop tailored solutions


Customer Engagement & Sales Leadership


Serve in a customer-facing, sales-oriented leadership capacity supporting revenue growth and profitability goals
Travel regularly to customer sites alongside Business Development and, when necessary, independently
Lead or support customer engagements from discovery through solution alignment and value articulation
Engage customers at executive and operational levels to position and defend service value
Partner with Sales on pursuit strategy, proposal development, and technical positioning
Support complex sales cycles requiring both technical credibility and commercial acumen
Contribute to negotiations where technical and value justification is required


Financial & Pricing Acumen


Develop and guide pricing strategies aligned with value, market competitiveness, and profitability objectives
Understand cost structures, margin drivers, and value-based pricing approaches
Support business case development and financial modeling for new and existing service offerings


Innovation & Digital Solutions


Champion digital and data-enabled service solutions; support integration of analytics/technology into delivery
Collaborate with Product and Engineering teams to modernize and scale offerings


Operations & Service Excellence


Coordinate closely with Operations and customers to ensure high-quality service delivery
Align customer expectations with operational capabilities, support resolution of delivery challenges
Drive continuous improvement in service quality, consistency, and customer satisfaction


Cross-Functional Collaboration & Enablement


Work effectively across Sales, Operations, Engineering, and Product teams to enable growth and execution
Develop and support training and enablement to strengthen commercial effectiveness
Represent the company at industry events, trade groups, and customer forums


Qualifications:

Education & Experience


Bachelor�s degree in Engineering, Business or related field (advanced degree preferred)
15+ years of experience in electric utility, telecom utility, or infrastructure services industries
Demonstrated experience in technical sales and solution-based selling
Experience applying design-thinking or customer-centric solution development methodologies
Experience in product management, service solutions, or infrastructure services leadership is preferred


Skills & Competencies


Strong commercial and sales orientation with technical credibility
Strong financial and pricing acumen, including understanding of cost components and margin drivers
Exceptional analytical skills with ability to break down complex, ambiguous business problems into manageable, data-driven components that can quickly yield high-impact insights.
Proven ability to independently engage customers and influence buying decisions
Demonstrated ability to work effectively with multiple internal teams (Sales, Operations, Engineering, Software/Product Development, Senior Management)
Self-motivated with strong leadership presence, sound judgment, and high integrity


Other Requirements


Willingness and ability to travel frequently and work varied hours to achieve desired results
Commitment to supporting all Company policies and embracing core values


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The noise level may increase in certain areas of the Company locations.

About Osmose:

Osmose is the market-leading provider of critical resiliency, assessment, and restoration services for electric transmission, distribution, and telecommunications companies. Our field technicians, professional engineers, scientists, and corrosion experts utilize their expertise to identify and solve issues to make utility infrastructure safer, longer lasting, and more resilient.

Benefits:

Come grow with us! Full-time employees enjoy a comprehensive benefits package that includes:


Medical Insurance and Health Savings Account with company contribution
Dental, Vision, Life Insurance, STD, LTD, Critical Illness Plan and more!
401(k) with excellent company match
Paid time off





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