Sr. Director, Fraud Investigations (Compliance)
About the position ADP is hiring a SR. Director, Compliance Design (Fraud Investigations) in our Employee Financial Solutions organization. This role is a pivotal and critical one that would be responsible for operating the business unit fraud strategy in the following key areas: Oversight and review of Fraud processes for the ADP Wisely product sets, including the related dispute processes. Interprets laws and government regulations affecting the operation of the organization. Provides leadership to function or team responsible for the creation of policies and procedures to ensure organization compliance with regulations and regulatory reporting requirements. Investigates and resolves compliance/fraud issues and responds to questions from internal sources and regulatory agencies. As the Sr. Director, you are driving innovation within the organization and coordinate across business, technology, operations, and compliance to align in generating ideas and change, with the intent of mitigating risks. Responsibilities • Manage a team of ~20 directs with about ~25 indirects. • Ensure ADP's compliance with regulatory (e.g., regulation E) and third-party requirements. • Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations. • Escalating operational gaps or compliance concerns management. • Participate in compliance related training and communication programs, as needed. • Implement compliance training to associates based on job responsibilities. • Monitor and evaluate associate performance, including compliance related matters, provide learning or coaching opportunities, and take corrective action, if necessary. • Provide ongoing strategic direction, planning and management of the fraud program, including ensuring the tools and processes are scalable to meet product needs. • Establish roles and responsibilities, standard operating procedures, and measurement criteria for internal as well as internal and external partner/client facing support needs. • Establish key internal relationships and work with business partners across the enterprise and stakeholders in adopting risk mitigation policies and practices. Requirements • 12+ years' experience in a related management capacity in a high-performance service environment. • Working knowledge of industry-leading practices in the disciplines of Human Capital Management. • At least 10+ years of Management experience in matrix management and oversight of a highly professional organization. • Proven ability to assess performance, mentor, and counsel associates. • Strong leadership and people management skills. • Extensive fraud and risk management experience in fintech/financial services. • Understanding of fraud tactics, rules, and industry tools/technology. • Strong strategic, operations, financial and relationship-building skills. • Experience managing programs, disputes, regulatory compliance. • Experience conducting fraud investigations leveraging industry tools. • Understanding the relevant regulations and industry standards. • Effective time management and conflict resolution skills. Nice-to-haves • Advanced degree. • Professional Certifications: Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS). • Background in payroll, implementation, and/or contact center operations. Benefits • Medical, Dental, Vision, Life Insurance. • Matched Retirement Savings. • Wellness Program. • Short-and Long-Term Disability. • Charitable Contribution Match. • Holidays, Personal Days & Vacation. • Paid Volunteer Time Off. Apply tot his job