Sr Digital Operations Analyst

The pay range is $69,000.00 - $124,200.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits. ABOUT THIS OPPORTUNITY Join Target’s Digital team, as a Senior Marketplace Operations Analyst. In this role... you will lead timely, accurate and professional operational support to internal and external partners. This individual owns onboarding, training, and day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business. PRIMARY RESPONSIBILITIES Partner orientation, onboarding and training Ensure a consistent and efficient partner on-boarding process Build relationships with new partners, promoting a confident understanding of the Target platform Define and build internal and external processes and methodologies to foster an exceptional partner conversion/on-boarding experience Develop and manage training materials and knowledge repositories Partner service and support Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up. Actively advocate for partner, promoting transparency into client issues to cross function teams that contribute to implementation of a new partner capabilities Partner performance Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance Drive small to medium Seller experience enhancement projects REQUIREMENTS 4 year college degree 3-5 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization Strong interpersonal, verbal, presentation and written communication skills Able to manage multiple priorities, and work with speed and accuracy Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information. Application deadline is : 06/09/2024 Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop. We'll contact you if you're selected for next steps. In the meantime, follow us at A Bullseye View for the latest news. Our Benefits We care about and invest in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits

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