Specialist, Reservations Forecasting and Insights

UNITED STATES, GEORGIA, ATLANTA RESERVATIONS & CUST. CARE 20-NOV-2025 REF #: 30578 HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES) The Reservations Forecasting & Insights team is responsible for predicting how and when customers will contact Delta, and for analyzing the reasons behind those interactions. Our forecasts and customer intent insights are critical for staffing decisions, long-term planning, and guiding enterprise-wide strategic priorities. We work closely with multiple teams within Reservations and support analyses across the broader organization. Our team is seeking a high-performing individual for the role of Specialist – Forecasting & Insights. This person will contribute to the development and maintenance of demand forecasts, dashboards, and reports to communicate expected and actual performance across various metrics including volume, handling efficiency, wait times and customer satisfaction. This individual will also help support our customer intent reporting, including developing new automated datasets, reports, and dashboards that help uncover root causes of customer contacts. How you’ll help us Keep Climbing (overview & key responsibilities): • Provide support for our demand forecasting processes through analyzing current & historic trends to inform future expectations and identifying & implementing processes improvements • Support reporting processes for intent-level performance to include defining metrics and developing reports with clear takeaways for leaders and stakeholders • Create dashboards to support self-service needs for Reservations leadership and other teams within the department and enterprise • Analyze data, develop recommendations, and communicate in an executive presentation format • Ensure data integrity and consistency across suite of dashboards used by leaders and various stakeholders BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: • Competitive salary, industry-leading profit sharing program, and performance incentives • 401(k) with generous company contributions up to 9%. • Paid time off including vacation, holidays, paid personal time, maternity and parental leave. • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits. • Family care assistance through fertility support, surrogacy and adoption assistance, • lactation support, subsidized back-up care, and programs that help with loved ones in all stages. • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. • Domestic and International space-available flight privileges for employees and eligible family members. • Career development programs to achieve your long-term career goals. • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. • Recognition rewards and awards through the platform Unstoppable Together. • Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare. WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) • Candidates for this position may have a Bachelor's degree or related experience in business, economics, technology, engineering or related field required • Minimum of 4 years of relevant work experience in strategic planning, reporting or analytics positions • Demonstrated proficiency with SAS/SQL or similar software products, Tableau or Power BI dashboard development, and MS Office products (Excel, PowerPoint, etc.) • Ability to write complex queries, join data from multiple sources, and work with large, messy datasets to produce high-fidelity insights • Proven ability to work collaboratively in a team environment, fostering strong relationships and effectively communicating with colleagues to achieve shared goals • Strategic thinking and creative problem-solving skills with ability to translate data into a logical and actionable story • Proficiency in written and oral communications and able to produce concise, relevant documents and executive presentations • Demonstrates initiative and self-directs work with ability to manage multiple priorities • Must be performing satisfactorily in present position • Consistently prioritizes safety and security of self, others, and personal data • Embraces diverse people, thinking, and styles • Possesses a high school diploma, GED, or high school equivalency • Is at least 18 years of age and has authorization to work in the United States WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) • Experience with airline revenue/ticketing data, or operations (call center or other) performance metrics and reporting • Experience with forecasting processes and tools • Master’s Degree in Data Science or similar analytic field OR equivalent work experience Apply tot his job