Specialist, Inflight Operations Support
About the position
The Specialist, Inflight Operations Support role at American Airlines is a key position within the Inflight Team of the Customer Experience Division. This position serves as a liaison between various departments at Integrated Operation Control (IOC) and Inflight, ensuring effective communication and coordination during operational events that may impact flight attendants' health, safety, or security.
Responsibilities
ā¢ Acts as the first point of contact for notification of operational events that may impact the health, safety, or security of flight attendants.
,
ā¢ Ensures proper event notification and reporting.
,
ā¢ Communicates and coordinates with Inflight Management, Crew Scheduling/Tracking, Risk Management, Association of Professional Flight Attendants (APFA), and flight attendants regarding significant events or diversions that impact crew members.
,
ā¢ Participates in operational calls, creating operational reports and a delay summary for distribution to Inflight leadership, as well as requesting reports from flight attendants via the Corporate Event Reporting System (CERS).
Requirements
ā¢ High School diploma or GED Equivalency.
,
ā¢ Ability to work a flexible schedule including rotation of shifts and days off.
,
ā¢ Ability to work shifts including overnights, weekends, holidays, and overtime.
,
ā¢ Bachelor's degree in a relevant field or equivalent experience/training (preferred).
,
ā¢ 2 years of Inflight experience (preferred).
,
ā¢ 1 year of crew tracking/scheduling experience (preferred).
,
ā¢ Ability to exercise sound judgment and good decision-making.
,
ā¢ Ability to multi-task and manage several projects, events, and programs simultaneously.
,
ā¢ Microsoft Office and Sabre experience.
,
ā¢ CERS experience.
,
ā¢ Knowledge of contract labor groups.
Nice-to-haves
ā¢ Bachelor's degree in relevant field or equivalent experience/training.
,
ā¢ 2 years Inflight experience.
,
ā¢ 1 year crew tracking/scheduling experience.
Benefits
ā¢ Travel Perks: Access to 365 destinations on more than 6,800 daily flights.
,
ā¢ Health Benefits: Health, dental, prescription, and vision benefits from day one.
,
ā¢ Wellness Programs: Tools and resources for personal well-being.
,
ā¢ 401(k) Program: Available upon hire with employer contributions after one year.
,
ā¢ Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.
Apply Now
The Specialist, Inflight Operations Support role at American Airlines is a key position within the Inflight Team of the Customer Experience Division. This position serves as a liaison between various departments at Integrated Operation Control (IOC) and Inflight, ensuring effective communication and coordination during operational events that may impact flight attendants' health, safety, or security.
Responsibilities
ā¢ Acts as the first point of contact for notification of operational events that may impact the health, safety, or security of flight attendants.
,
ā¢ Ensures proper event notification and reporting.
,
ā¢ Communicates and coordinates with Inflight Management, Crew Scheduling/Tracking, Risk Management, Association of Professional Flight Attendants (APFA), and flight attendants regarding significant events or diversions that impact crew members.
,
ā¢ Participates in operational calls, creating operational reports and a delay summary for distribution to Inflight leadership, as well as requesting reports from flight attendants via the Corporate Event Reporting System (CERS).
Requirements
ā¢ High School diploma or GED Equivalency.
,
ā¢ Ability to work a flexible schedule including rotation of shifts and days off.
,
ā¢ Ability to work shifts including overnights, weekends, holidays, and overtime.
,
ā¢ Bachelor's degree in a relevant field or equivalent experience/training (preferred).
,
ā¢ 2 years of Inflight experience (preferred).
,
ā¢ 1 year of crew tracking/scheduling experience (preferred).
,
ā¢ Ability to exercise sound judgment and good decision-making.
,
ā¢ Ability to multi-task and manage several projects, events, and programs simultaneously.
,
ā¢ Microsoft Office and Sabre experience.
,
ā¢ CERS experience.
,
ā¢ Knowledge of contract labor groups.
Nice-to-haves
ā¢ Bachelor's degree in relevant field or equivalent experience/training.
,
ā¢ 2 years Inflight experience.
,
ā¢ 1 year crew tracking/scheduling experience.
Benefits
ā¢ Travel Perks: Access to 365 destinations on more than 6,800 daily flights.
,
ā¢ Health Benefits: Health, dental, prescription, and vision benefits from day one.
,
ā¢ Wellness Programs: Tools and resources for personal well-being.
,
ā¢ 401(k) Program: Available upon hire with employer contributions after one year.
,
ā¢ Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.
Apply Now