Specialist Customer Resolutions
About the position Description Schedule Details: Monday through Friday position, 8:00am to 4:30pm. Remote opportunity after 60 days based on performance. Why do Team Members like working for us: Day 1 Benefit Eligibility Driven base pay Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match. Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities Daily Pay Option Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification. We're seeking highly-motivated, goal-oriented Marketing Executives who thrive in fast-paced environment. Not only do we offer competitive pay and excellent benefits, we are committed to helping you grow through paid training and leadership development programs. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Responsibilities • Responds to and resolves guest issues, queries or complaints in a consistent, professional, and timely manner • Takes ownership of all individual issues from initial inception/escalation to resolution • Responsible for handling issues immediately to ensure they are proactively addressed, and provide feedback on resolution to manager • Provides acknowledgement and/or response of communication within two hours, full response service level expected within 24 hours for 85% of issues, and 100% within 3 days. • Takes initiative and processes matters without supervision. • Administers reservations, bookings, and processes confirmation advance communication, when necessary. • Responsible for reconciling and capturing details on internal systems and highlight any trends or concerns to management to avoid reoccurrence Requirements • High School diploma or equivalent • Verified ability to maintain a typing proficiency rate of 35 words per minute. • Skilled in negotiation fundamentals. • Computer proficiency in Microsoft Word, Excel and Outlook. • Excellent customer service skills. • Proficient in time management; the ability to organize and prioritize. Benefits • Day 1 Benefit Eligibility • Driven base pay • Recognition Programs and Rewards • Discounted Hilton hotel rates worldwide! • 401(k) program with company match. • Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation • Paid Sick Days • Employee stock purchase program • Tuition reimbursement programs • Numerous learning and advancement opportunities • Daily Pay Option Eligibility Apply tot his job