Spec., Customer Sales I

Cardinal Group Companies is a provider of property management services, and they are seeking a Specialist, Customer Sales I to join their Centralized Services team. The role involves providing advanced leasing support to various communities by responding to inquiries and guiding applicants through the leasing process. Responsibilities Operates in Cardinal Group’s contact center platform and industry-leading property management systems to assist prospective new residents with their apartment search across our portfolio of student, conventional, and affordable communities Effectively communicate community features and benefits to potential customers Qualify leads and identify customer needs to tailor sales presentations Handle customer inquiries and resolve issues professionally and efficiently Meet and exceed daily, weekly, and monthly sales targets Accurately record customer information and sales data in our CRM system Collaborate with onsite teams and the Portfolio Sales and Marketing Manager, ensuring communities achieve their leasing objectives efficiently and accurately Partner with onsite team members to learn each assigned community's selling points, common objections, and brand identity, utilizing this knowledge to become a subject matter expert Adopt and utilize Artificial Intelligence (AI) tools to consistently provide outstanding customer service at scale Manage inbound phone, text, and email communication with a focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversion Deploy strategic outbound communication efforts that focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversion Discover opportunities to cross-sell other Cardinal communities in markets with multiple communities to ensure the prospect has the most options available for their search Produce and administer accurate reports on leasing performance at assigned communities, highlighting the impact of specialists and AI tools Consistently meet expected Key Performance Indicator (KPI) targets set by a Customer Sales Manager and other stakeholders Identify strategic opportunities for department growth and innovation to lessen the burden on onsite teams and increase the value of assigned assets Research and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software, as directed by the department manager Use these items to host bi-weekly status performance calls for assigned teams and communities Adhere to legal and audit requirements for federal, state, and local fair housing regulations regarding the prospect and application process Display Cardinal Group’s dedication to professionalism and service while building genuine connections in interactions with future residents Completes CardinalU and other internal skill-building training as required, including completion and continuous execution of the Cardinal Way of Leasing Skills 1-2 years of customer service and sales experience High School Diploma or equivalent required Demonstrated ability to master evolving technological resources, including AI tools Elite communication and interpersonal skills Service-focused while creating memorable experiences internally and externally Focus on delivering a warm, friendly, and helpful experience for all prospective members Available to work evenings and weekends Ability to embody the Cardinal Culture and Cardinal Core Values every day 1-2 years of property management experience preferred Knowledge of Yardi / Rent Cafe/ Entrata / Knock/ Realpage is preferred Moderate/High-level understanding of Microsoft and Google Office Suite Benefits Health, vision, dental, and pet insurance 401(k) retirement plan Student loan assistance Licensing and continuing education reimbursement Parental leave Housing allowances or gifts Company Overview The strength of Cardinal is rooted in our identity. It was founded in 2007, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is