Solutions Engineer - Live Chat and General Support
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is revolutionizing the custom manufacturing industry with our instant quoting technology and nationwide manufacturing network. We're seeking an experienced Solutions Engineer to join our team. Role Overview: • Serve as a trusted advisor to prospects and customers • Propose solutions to real business problems using technical expertise • Work with Sales team to sell manufacturing processes across North America Key Responsibilities: • Conduct discovery meetings to uncover business and technical requirements • Answer customer's technical questions on DFx and Xometry's manufacturing capabilities • Consult with prospects and customers to identify applications of Xometry technology • Demonstrate Xometry capabilities, including our software quoting platform • Support internal teams by providing feedback and content for marketing collateral • Serve as an industry thought leader at events and webinars Qualifications: • 3-5+ years experience in engineering or technical field • Engineering degree (mechanical preferred) or related technical degree • Strong knowledge of various manufacturing processes across multiple industries • Comfortable with technical discussions and executive-level presentations • Experience preparing technical solutions for business proposals • CAD experience • Excellent communication and presentation skills • Willingness to travel up to 25% • U.S. citizen, legal resident, or valid work visa required We Value: • Self-motivation and ability to manage multiple projects • Strong interpersonal skills • Expertise in areas such as Manufacturing, New Product Development, Materials, CNC Machining, Additive Manufacturing, Injection Molding • Consultative approach, asking questions to understand the 'why' Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Apply tot his job