Software Support Engineer I (Technical Services)

Actabl is a company focused on providing innovative technology solutions for the hospitality industry. They are seeking an entry-level Software Support Engineer to provide foundational technical support, assist in troubleshooting, and learn about the implementation of their software solutions while collaborating with senior team members.ResponsibilitiesRespond to and resolve basic client support tickets in a timely and efficient manner, following established procedures and striving for customer satisfactionAssist with basic SQL queries for troubleshooting and data validation under guidance, escalating more complex database-related issues to senior engineersReview basic C# code snippets to identify simple issues, escalating more complex technical problems with clear documentation to senior team membersParticipate in client calls ~20% of the time to assist with data collection, support, and any needed setup support on tickets, ensuring that client needs are addressed in a timely and professional mannerAssist in documenting basic user issues and gathering information that may contribute to user stories and requirements for development teamsExplore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectivenessAssist in the creation and maintenance of basic process documentation under the guidance of senior team membersCollaborate with Product Owners (POs) and Development teams on less complex issues, learning the process of contributing to the development lifecycleParticipate in training and educational opportunities to build foundational knowledge of the product and develop core technical skills for career growthSkillsA Bachelor's degree in Computer Science, Engineering, a related degree, or equivalent relevant experienceA background in a technical support role or equivalent role pertaining to the assisting of customersBasic understanding of C# and SQL conceptsDeveloping interpersonal skills with a willingness to be cooperative, courteous, flexible, and positiveAbility to learn how to organize and prioritize basic workload under supervisionDeveloping capability to interact with clients professionally and provide basic customer service following established guidelinesWillingness to be a reliable team player who is punctual, engaged, and eager to contributeDeveloping problem-solving skills with the capacity to follow documented troubleshooting stepsAbility to work effectively both independently on assigned basic tasks and collaboratively within a team environment, seeking guidance when neededYou apply strong critical thinking when working with AI-generated outputYou use AI responsibly, with a basic understanding of security, privacy, and ethical data-handling considerationsExposure to APIs is a plusBenefitsMedical, dental, and vision insurance plans for employees & eligible spouse and/or dependentsEmployer-paid life & AD&D, short-term disability & long-term disabilityDiscounted pet insurance plans through WishboneEmployee Assistance Program (EAP) services available to employees & their dependentsOn-site gym available for free use at Denver officeHealthcare spending accounts with employer contributions401(k) plan with an employer match of up to 4%Unlimited discretionary time off hours to be used when needed10 observed US federal holidays throughout the yearWinter recess for all Actabl employees between December 24th-January 2nd12 weeks of parental leave for both birthing & non-birthing parentsCompany OverviewHere’s how Hotel Effectiveness by Actabl transforms your operations: Slash labor costs, make informed decisions with data-driven insights, and cut down on overtime. It was founded in 2007, and is headquartered in Roswell, Georgia, USA, with a workforce of 201-500 employees. Its website is http://hoteleffectiveness.com/.



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