Software Support Engineer I

bioMérieux is a company that develops and provides diagnostic solutions. They are seeking a Software Support Engineer I to support end-users of their internal software products, troubleshoot issues, and collaborate with various departments to enhance software performance.ResponsibilitiesSupport the end users of bioMerieux's internal software products through troubleshooting and resolution skillsUnderstand applicable enterprise systems used by bioMerieuxUnderstand company core technologiesCommunicate and collaborate inside of and across departmentsParticipate effectively in end-users’ discussions related to software improvementWork with peers to share skills and solve problemsFoster a collaborative and cooperative work environmentCreate/edit knowledge base articles related to common issuesContinually update technical knowledge and skillsPerform all work in compliance with company policy and within the guidelines of the company's Quality SystemPerform other duties as assignedSkillsBachelor degree required in Computer Science or Information Technology with no experienceOR HS Diploma/GED and 4 years of experience in a supporting role for manufacturing, software, or information technology environmentAbility to remain in stationary position, either sitting or standing, for prolonged periodsAbility to wear PPE correctly most of the day in a clean roomExperience in supporting role for manufacturing, software or information technology environmentExperience with SQLBenefitsA choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine optionsCompany-Provided Life and Accidental Death InsuranceShort and Long-Term Disability InsuranceRetirement Plan including a generous non-discretionary employer contribution and employer match.Adoption AssistanceWellness ProgramsEmployee Assistance ProgramCommuter BenefitsVarious voluntary benefit offeringsDiscount programsParental leavesCompany OverviewA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. It was founded in 1963, and is headquartered in Marcy-l'Étoile, Auvergne-Rhône-Alpes, FR, with a workforce of 10001+ employees. Its website is https://www.biomerieux.com.



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