Software Support Analyst

• 3-5 years of Technology-related experience, specifically REST APIs, and JSON and XML formats • Ability to balance multiple customers and operational demands with a high degree of professionalism • Ability to quickly adapt to new programs and processes • Ability to use time management skills to complete tasks timely to meet required deadlines • Assist internal and external guests with various requests • BA/BS Bachelor’s Degree • Can work independently with minimal direction as well as collaborate on a team • Dedicated individual with good time management and attention to detail • Develops a thorough understanding of the enterprise • Experience with technical customer service, APIs, build and/ or production support • Familiarity with MS Office programs / Office 365, including Word, PowerPoint, Planner, Excel, SharePoint, Teams, Forms, etc. • Hospitality experience including Global Distribution Systems and/or Online Travel Agencies • Outstanding communication skills, including reading... writing, and speaking the English language; presenting; fully comprehending requests, memos, proposals, general correspondence, and similar written materials. • Own and handle customer requests regarding API adoption using ServiceNow, Jira, and other tools to process the request from initiation to completion • Perform other general duties and assist with special projects, as needed • Postman experience • Production Support, when needed • Self-starters who take the initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change • Splunk experience, and (optional) Datadog experience, along with the ability to efficiently gather, analyze, and derive insights from log data. • Team player with experience working with stakeholders across levels (individual contributor to c-suite to external) • Up to 5% Travel • Work with key stakeholders to continuously improve adoption materials and system touchpoints

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