Software Installation Engineer- Southeast United States
Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Software Installation Engineer will execute software installations and upgrades on-site and remotely, ensuring quality and customer satisfaction while maintaining documentation and compliance with Varian’s processes. Responsibilities Executes the installation of a technical discipline at the installation site Performs highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed Works with physical and virtual environments, operating systems, databases and other software and networking technologies Reviews scope of work for assigned tasks to ensure all hardware and software components are available Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements Completes all necessary task documentation to meet Varian’s Quality processes and procedures Maintains customer system inventories using Site Equipment Configuration documentation or equivalent Keeps current on Varian products and technologies through both internal and external training and certification Creates and maintains an account with VCS (Vendor Credentialing System) Teams with project management, local service and hardware installation teams to provide World Class Customer Service Requires limited direct supervision Performs upgrades and new installations as well as team leader duties on small to medium scale software projects Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions Report by means of FSR’s, time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner Attend planning calls and provide technical input as needed. Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner Advise less experienced Installation Representatives in technical matters Skills Proficient computer usage and debugging skills Knowledge of and sound professional experience with Microsoft based server operating systems Customer focused attitude Articulate and skilled in interpersonal communication Fluency in the local language and in English, both written and spoken Comprehensive knowledge of networks and networking techniques Functional knowledge of Citrix and VMWare technologies Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems Associate Degree or equivalent experience 1-3 years of directly related and transferrable experience Position must have full access to VMS client sites to perform the essential functions of this position Must meet all Vendor Credentialing requirements necessary to have full client access Benefits Medical insurance Dental insurance Vision insurance 401(k) retirement plan Life insurance Long-term and short-term disability insurance Paid parking/public transportation Paid time off Paid sick and safe time Company Overview Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens. It was founded in 1847, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is