Software Engineer – Observability, Co-op
Ancestry is a human-centered company that leads in family history and connects people with their past. They are seeking a Software Engineer – Observability, Co-op to contribute to the development of observability tools and technologies that help monitor the site and resolve customer-impacting incidents. Responsibilities Contribute to the development of AI-powered code transformation tools leveraging foundation models (LLMs) and agentic frameworks to migrate application instrumentation to OpenTelemetry standards across multiple languages (Java, Python, Node.js, .NET) and browser-based Real User Monitoring (RUM) Build intelligent parsing and analysis engines using AI agents and Model Context Protocol (MCP) tools to transform existing APM instrumentation code with proper error handling, validation, and comprehensive migration reports Design and implement LLM-driven dashboard migration tools that extract, transform, and recreate observability dashboards across platforms with functional equivalence validation Develop agentic alert migration automation using AI frameworks to export, transform, and migrate alerting policies, conditions, notification channels, and escalation workflows between observability platforms Create comprehensive validation and testing frameworks to compare metrics and traces, build migration progress dashboards, and develop rollback procedures Build CLI tools, scripts, and self-service migration utilities with detailed guides and best practices documentation to enable application teams Contribute to observability operations including log PII detection with near real-time streaming, multi-source log pipeline integration (CloudWatch, Lambda), cost optimization, and infrastructure monitoring (EKS, EC2, Lambda) Support Harness deployment pipeline integration with observability alerts and contribute to operational excellence through code reviews and documentation Partner with application teams, security and compliance teams, and platform engineering teams to understand requirements, pain points, and deliver impactful solutions Present work at team demos and showcase events while contributing to team documentation, runbooks, and best practices Skills Master's degree in Computer Science, Software Engineering, or a related field Strong development experience in Python with demonstrated ability to write high-quality code AI-assisted development experience: Hands-on experience using AI coding assistants such as Cline, Roo Code, Kiro, Claude Code, GitHub Copilot, Cursor, or similar tools for software development Full-stack development exposure with JavaScript/TypeScript and modern front-end frameworks (React preferred, Vue, or Angular) Multi-language exposure: Familiarity with at least 2-3 programming languages from Java, Python, Node.js, or .NET Solid understanding of software engineering fundamentals: data structures, algorithms, testing, and design patterns Experience with or strong interest in observability concepts: logs, metrics, traces, and distributed systems Experience with database design and SQL (MySQL, PostgreSQL) Strong analytical and problem-solving skills with ability to explore solutions independently before escalating Excellent communication and collaboration abilities with mindset to seek feedback early and often Exposure with Application Performance Monitoring (APM) tools such as New Relic, Datadog, Dynatrace, or similar platforms Experience with AWS Cloud services (CloudWatch, Lambda, EKS, EC2, Fargate, SQS, SNS) and containerization technologies (Docker, Kubernetes) Nice to have: Experience with AI agents and agentic workflows (LangChain, LangGraph, AutoGen, CrewAI, Strands), Model Context Protocol (MCP), foundation models (GPT-4, Claude, Gemini), or prompt engineering for code-related tasks Nice to have: Knowledge of OpenTelemetry (OTEL) standards, Real User Monitoring (RUM), browser-based observability, and web application instrumentation Nice to have: React development skills with DOM manipulation, browser APIs, and web performance monitoring Nice to have: Basic understanding of code parsing, AST manipulation, Infrastructure as Code (Terraform, CloudFormation), or building developer tools and CLI applications Nice to have: Contributions to open-source projects, especially observability or AI agent frameworks Company Overview Ancestry is a web-based platform that helps its users to create their own family tree and help them preserve and share their family history. It was founded in 1983, and is headquartered in Lehi, Utah, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Ancestry has a track record of offering H1B sponsorships, with 61 in 2025, 60 in 2024, 65 in 2023, 99 in 2022, 60 in 2021, 47 in 2020. Please note that this does not guarantee sponsorship for this specific role.