Software Engineer, Forward Deployed- NYC Office
About the position Orb is transforming how modern AI and software companies monetize at scale. We've built the next-generation billing infrastructure that turns complex usage-based pricing into competitive advantage. Our developer-first approach powers companies like Vercel, Pinecone, and Replit, delivering real-time billing automation, lightning-fast pricing experiments, and granular revenue analytics. Backed by $44.1M in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we're a high-velocity team shipping infrastructure that's defining the future of monetization. We've built a hybrid work culture where we are in office 3 days/week . Our values, customer centricity, minutes matter, run with it, and attention to detail shape how we work and grow as a team. This is a unique opportunity for an engineer who loves building product and working directly with customers. You’ll alternate between shipping production-ready features and partnering with customers to help them integrate, launch, and succeed with Orb. You’ll collaborate closely with Customer Success to understand each customer’s goals, guide them through technical setup, and unblock any implementation challenges. Along the way, you’ll write custom logic or tooling to meet customer needs, and then work with the broader Engineering organization to turn those insights into scalable product improvements. This role is ideal for someone who enjoys solving open-ended problems, moving fluidly between code and customer conversations, and being on the front lines of product feedback and iteration. Responsibilities • Serve as a technical advisor during customer onboarding, guiding implementation, and helping unblock complex workflows. • Build custom integrations or tooling to help customers succeed, then generalize those into core product features. • Work closely with customers to understand their workflows, identify recurring needs, and help shape the roadmap with real-world insights. • Contribute across the stack to deliver high-quality product features and improve internal tooling. • Partner cross-functionally with Engineering, Product, Design, Sales, and Customer Success to drive a great end-to-end experience. • Improve the efficiency of customer-facing teams by reducing manual work through automation and tooling. Requirements • 4+ years of experience as a software engineer, ideally in a fast-moving or startup environment. • Energized by combining engineering with hands-on customer interaction, similar to a forward-deployed engineer or solutions architect. • Comfortable diving into complex technical problems and turning ambiguous needs into working solutions. • Strong written and verbal communicator, able to clearly explain technical concepts to various audiences. • Empathetic and user-focused—you care about building intuitive products that solve real problems. • Versatile across the stack and eager to work with new technologies and domains. • Motivated by impact and excited to see your work directly help customers succeed. Benefits • Excellent medical, dental, and vision insurance • Unlimited PTO plus an additional week off between Christmas and New Year’s • 401k plan • 16-week paid parental leave with equity vesting • Commuter stipend • Catered lunches in the office • Meaningful equity in the form of stock options Apply tot his job