Social Media & Customer Service Coordinator – No Makeup Makeup® - Part Time / Remote (LA or NYC only)
About Us: No Makeup Makeup is all about embracing the ‘less is more’ philosophy. We deliver clean, natural-looking beauty products that simplify routines while empowering everyone to feel confident. We’re looking for a passionate Social Media & Customer Service Coordinator to join our team and be the friendly voice of our brand. Role Overview: In this role, you’ll handle customer interactions across Instagram, Facebook, and email, ensuring every customer query about orders is met with a helpful and timely response. You’ll be a key part of our customer care team, helping maintain our reputation for exceptional service and a personal touch. PT and Weekend availability is needed. Key Responsibilities: • Respond promptly to customer inquiries on social media and via email regarding orders, product questions, and general support. • Provide friendly and accurate information, ensuring each customer feels valued. • Collaborate with internal teams to resolve any order issues or escalate concerns when needed. • Monitor social media channels for feedback and engage with our community in a way that aligns with our brand voice. • Track and report on common customer issues to help improve processes and the customer experience. Qualifications: • Previous experience in customer service, especially in a social media context, is a plus. • Strong written communication skills and a warm, approachable tone. • Ability to multitask and manage responses across multiple platforms. • Passion for beauty and an understanding of our brand ethos. Apply tot his job