Social Media & Customer Service Coordinator – No Makeup Makeup® - Part Time / Remote (LA or NYC only)
About Us:
No Makeup Makeup is all about embracing the ‘less is more’ philosophy. We deliver clean, natural-looking beauty products that simplify routines while empowering everyone to feel confident. We’re looking for a passionate Social Media & Customer Service Coordinator to join our team and be the friendly voice of our brand.
Role Overview:
In this role, you’ll handle customer interactions across Instagram, Facebook, and email, ensuring every customer query about orders is met with a helpful and timely response. You’ll be a key part of our customer care team, helping maintain our reputation for exceptional service and a personal touch. PT and Weekend availability is needed.
Key Responsibilities:
• Respond promptly to customer inquiries on social media and via email regarding orders, product questions, and general support.
• Provide friendly and accurate information, ensuring each customer feels valued.
• Collaborate with internal teams to resolve any order issues or escalate concerns when needed.
• Monitor social media channels for feedback and engage with our community in a way that aligns with our brand voice.
• Track and report on common customer issues to help improve processes and the customer experience.
Qualifications:
• Previous experience in customer service, especially in a social media context, is a plus.
• Strong written communication skills and a warm, approachable tone.
• Ability to multitask and manage responses across multiple platforms.
• Passion for beauty and an understanding of our brand ethos.
Apply tot his job
Apply To this Job
No Makeup Makeup is all about embracing the ‘less is more’ philosophy. We deliver clean, natural-looking beauty products that simplify routines while empowering everyone to feel confident. We’re looking for a passionate Social Media & Customer Service Coordinator to join our team and be the friendly voice of our brand.
Role Overview:
In this role, you’ll handle customer interactions across Instagram, Facebook, and email, ensuring every customer query about orders is met with a helpful and timely response. You’ll be a key part of our customer care team, helping maintain our reputation for exceptional service and a personal touch. PT and Weekend availability is needed.
Key Responsibilities:
• Respond promptly to customer inquiries on social media and via email regarding orders, product questions, and general support.
• Provide friendly and accurate information, ensuring each customer feels valued.
• Collaborate with internal teams to resolve any order issues or escalate concerns when needed.
• Monitor social media channels for feedback and engage with our community in a way that aligns with our brand voice.
• Track and report on common customer issues to help improve processes and the customer experience.
Qualifications:
• Previous experience in customer service, especially in a social media context, is a plus.
• Strong written communication skills and a warm, approachable tone.
• Ability to multitask and manage responses across multiple platforms.
• Passion for beauty and an understanding of our brand ethos.
Apply tot his job
Apply To this Job