SmileMakers Customer Service Representative I
Overview:
As our Customer Service Representative I, you will be responsible for handling customer calls and mail order entry as assigned. Completing work in a friendly and professional manner. Ensuring that all information is correct and communicate to the customer regarding; product knowledge, delivery methods, out of stock items, substitutions, specials, ship dates, policies and procedures, and price information.
This position takes place on-site in Spartanburg, SC and the hours are between 8:00am - 6:00pm Mon Fri.
Detailed Description:
Principal Duties and Responsibilities
Essential Functions
1. Receive and process telephone calls, mail and fax orders, and catalog requests from customers in the US and Canada in a professional and courteous manner based on current procedures
Perform telephone and mail functions in all Business Units
Upsell, including but not limited to; CS specials, new product, favorites to achieve daily sales target
Work on special projects as needed, including but not limited to completing outbound calls to customers for various reasons
Assist customers with issues including, but not limited to web questions/problems, credits, refunds, promotions, invoices, new accounts, returns, miscellaneous billing, and reship
Investigate customer inquiries or order issues and complete related documentation
Provide personalized customer service of the highest level and maintain all customer information confidential
Meet Department production and quality standards
Respond to a fluctuating volume of calls and hard copy orders
Maintain regular, predictable attendance
Abide by all policies and procedures of SmileMakers and Oriental Trading Company
Contribute to making SmileMakers a great place to work
Must be able to attend face-to-face meetings on short or little advance notice
Work requires in-person collaboration among colleagues and contractors
Marginal Functions
Assist in the training of new Call Center employees on the computer system and procedures of Call Center operations as requested by a Supervisor
Other related duties and projects as assigned
Heres what you need to join the fun:
Knowledge, Skills, and Abilities
Requires the ability to accurately type 4,200 keystrokes per hour
Sound knowledge of telephone etiquette
Requires good reading, listening, and interpersonal communications skills
Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers
Must display a friendly manner and high degree of tact in dealing with customers is needed
Education
High School Diploma or equivalent combination of education and experience
Experience
Previous customer service experience preferred
Other Qualifications
Requires sitting for extended periods of time in a repetitive motion position
Although position is primarily sedentary, frequent movement may be required
Join us at SmileMakers, part of the Oriental Trading family of brands, where fun means business!
SmileMakers (www.smilemakers.com) is the premier provider of patient giveaways and practice promotion products for the dental and medical markets. Founded in 1977, SmileMakers mission is to make smiles happen! In 2013, SmileMakers was purchased by Oriental Trading Company, the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys and novelties. With a corporate vision to Make Life More Fun, Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.
EOE
Apply Now
As our Customer Service Representative I, you will be responsible for handling customer calls and mail order entry as assigned. Completing work in a friendly and professional manner. Ensuring that all information is correct and communicate to the customer regarding; product knowledge, delivery methods, out of stock items, substitutions, specials, ship dates, policies and procedures, and price information.
This position takes place on-site in Spartanburg, SC and the hours are between 8:00am - 6:00pm Mon Fri.
Detailed Description:
Principal Duties and Responsibilities
Essential Functions
1. Receive and process telephone calls, mail and fax orders, and catalog requests from customers in the US and Canada in a professional and courteous manner based on current procedures
Perform telephone and mail functions in all Business Units
Upsell, including but not limited to; CS specials, new product, favorites to achieve daily sales target
Work on special projects as needed, including but not limited to completing outbound calls to customers for various reasons
Assist customers with issues including, but not limited to web questions/problems, credits, refunds, promotions, invoices, new accounts, returns, miscellaneous billing, and reship
Investigate customer inquiries or order issues and complete related documentation
Provide personalized customer service of the highest level and maintain all customer information confidential
Meet Department production and quality standards
Respond to a fluctuating volume of calls and hard copy orders
Maintain regular, predictable attendance
Abide by all policies and procedures of SmileMakers and Oriental Trading Company
Contribute to making SmileMakers a great place to work
Must be able to attend face-to-face meetings on short or little advance notice
Work requires in-person collaboration among colleagues and contractors
Marginal Functions
Assist in the training of new Call Center employees on the computer system and procedures of Call Center operations as requested by a Supervisor
Other related duties and projects as assigned
Heres what you need to join the fun:
Knowledge, Skills, and Abilities
Requires the ability to accurately type 4,200 keystrokes per hour
Sound knowledge of telephone etiquette
Requires good reading, listening, and interpersonal communications skills
Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers
Must display a friendly manner and high degree of tact in dealing with customers is needed
Education
High School Diploma or equivalent combination of education and experience
Experience
Previous customer service experience preferred
Other Qualifications
Requires sitting for extended periods of time in a repetitive motion position
Although position is primarily sedentary, frequent movement may be required
Join us at SmileMakers, part of the Oriental Trading family of brands, where fun means business!
SmileMakers (www.smilemakers.com) is the premier provider of patient giveaways and practice promotion products for the dental and medical markets. Founded in 1977, SmileMakers mission is to make smiles happen! In 2013, SmileMakers was purchased by Oriental Trading Company, the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys and novelties. With a corporate vision to Make Life More Fun, Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.
EOE
Apply Now