Smart Hands IT Contractor (Onsite Helpdesk / Tier 1 Support)
About Boston Managed IT
We’re a fast-growing, security-focused MSP supporting small to mid-sized businesses with premium IT services, cybersecurity, and on-call expertise. Our clients rely on us to extend their IT capabilities—remotely and on-site.
To meet growing demand, we’re expanding our Smart Hands Contractor Network. These contractors are trusted boots-on-the-ground, delivering on-site technical support and Tier 1 helpdesk services to our clients—under our brand and with our remote team backing you up.
What You’ll Be Doing
You’ll be dispatched to local client sites to act as on-site Tier 1 support—executing tasks that require physical presence, while coordinating with remote engineers and client IT leads.
Typical responsibilities include:
• Troubleshooting workstations, printers, network drops, AV setups
• Installing or replacing hardware (laptops, monitors, docks, peripherals)
• Imaging or reimaging devices using USB or cloud deployment tools
• Assisting users with basic software or login issues (Microsoft 365, VPN, MFA)
• Tracing and testing Ethernet ports and patch panels
• Documenting serial numbers, labeling hardware, and updating asset logs
• Acting as the local hands for remote engineers during deployments or escalations
RequirementsWhat We’re Looking For
• Prior experience in IT support, helpdesk, or as an MSP field tech
• Comfortable with cables, hardware, and working in professional offices
• Punctual, communicative, and detail-oriented
• Must have reliable transportation and a smartphone
• Availability for occasional daytime site visits (1–4 hours typical)
• Bonus if you have:
• Basic networking or Windows support experience
• Familiarity with tools like Microsoft 365, Zoom, or ticketing systems
Benefits
Apply Now
Apply Now
We’re a fast-growing, security-focused MSP supporting small to mid-sized businesses with premium IT services, cybersecurity, and on-call expertise. Our clients rely on us to extend their IT capabilities—remotely and on-site.
To meet growing demand, we’re expanding our Smart Hands Contractor Network. These contractors are trusted boots-on-the-ground, delivering on-site technical support and Tier 1 helpdesk services to our clients—under our brand and with our remote team backing you up.
What You’ll Be Doing
You’ll be dispatched to local client sites to act as on-site Tier 1 support—executing tasks that require physical presence, while coordinating with remote engineers and client IT leads.
Typical responsibilities include:
• Troubleshooting workstations, printers, network drops, AV setups
• Installing or replacing hardware (laptops, monitors, docks, peripherals)
• Imaging or reimaging devices using USB or cloud deployment tools
• Assisting users with basic software or login issues (Microsoft 365, VPN, MFA)
• Tracing and testing Ethernet ports and patch panels
• Documenting serial numbers, labeling hardware, and updating asset logs
• Acting as the local hands for remote engineers during deployments or escalations
RequirementsWhat We’re Looking For
• Prior experience in IT support, helpdesk, or as an MSP field tech
• Comfortable with cables, hardware, and working in professional offices
• Punctual, communicative, and detail-oriented
• Must have reliable transportation and a smartphone
• Availability for occasional daytime site visits (1–4 hours typical)
• Bonus if you have:
• Basic networking or Windows support experience
• Familiarity with tools like Microsoft 365, Zoom, or ticketing systems
Benefits
Apply Now
Apply Now