Simpro CRM Specialist (ZR_25062_JOB)

This is a remote position.Job HighlightsContract: Independent ContractorSchedule: 35+ hours per week, Monday-Friday 8:00am-4:00-4:30amClient Timezone: Australian Eastern Time (Brisbane)Client OverviewJoin a forward-thinking construction and insurance restoration specialist firm that’s leading the industry in Brisbane. This established company handles high-volume specialist projects and is implementing cutting-edge technology to streamline operations. With a focus on quality and efficiency, they’re revolutionizing how insurance-related construction works are managed and executed.Job DescriptionTake ownership of a crucial client-facing role managing the company’s state-of-the-art Simpro CRM system. You’ll be the key liaison between clients, field teams, and management, orchestrating a dynamic workflow of construction and restoration projects. This position offers an exciting opportunity to work with modern technology while developing deep expertise in the construction services sector. You’ll have direct impact on business operations while working with a supportive team that values communication and professional growth.ResponsibilitiesManage end-to-end client communication and scheduling through the Simpro CRM platformHandle 20-30 professional client calls daily, coordinating project timelines and requirementsProcess and organize incoming service requests, ensuring proper documentation and follow-upSchedule and coordinate field team deployments for maximum efficiencyMaintain accurate records of all client interactions and project status updatesParticipate in daily check-ins with management to ensure alignment on prioritiesGenerate and distribute relevant reports to keep all stakeholders informedProactively identify and resolve potential scheduling conflictsAssist in continuous improvement of CRM processes and workflowsRequirementsExceptional English communication skills with a neutral accentProven experience with Simpro CRMProfessional phone manner and outstanding customer service orientationExperience in construction, trade, or service industry preferredTech-savvy with quick learning ability for new software platformsBenefits Independent Contractor Perks: Permanent work from homeImmediate hiringSteady freelance job Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. ZR_25062_JOBOriginally posted on Himalayas

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