SHP Customer Service Representative I (Remote Option within member service area)
About the position Responsibilities • Ensure positive customer interactions with Security Health Plan's members. • Interact with members, applicants, providers, and agents via telephone. • Identify customer concerns and research and resolve inquiries in a timely manner. • Escalate complex issues to a Benefit Specialist. • Participate in ongoing training and coaching to enhance customer service skills. Requirements • High school diploma or equivalent. • Two years' experience with customer service. • Demonstrated proficiency with handling high-pressure situations and with verbal and written communication. Nice-to-haves • Associate or Bachelor's Degree in business administration. • Experience working in a health insurance call center. • State of Wisconsin Insurance Agent's license. Benefits • Level 1 benefit package for positions listed as 30 hours per week or greater. • Level 2 benefit package for positions listed as 20 - 29 hours per week. • Non-benefited for positions listed as less than 19 hours per week. Apply tot his job