Short-Term Disability Case Manager
Job Description: • Make timely, accurate, and customer-focused Short-Term Disability and/or Absence Management claim decisions and appeals • Document the claims system accurately and comprehensively • Prepare, update, and utilize a claims management plan for appropriate outcomes • Remain compliant with regulatory requirements and operational standards • Provide empathetic customer service throughout all interactions • Collaborate with internal partners to support flexibility and a positive work environment • Perform other related duties as required Requirements: • High School Diploma (Bachelor's Degree preferred) • 1-2 years of job-related, Full Cycle, Short-Term Disability claims experience • Preferred demonstrated proficiency in product-specific areas of STD, LTD, ADA, or AM, as well as federal and state regulations governing these products and services • Familiarity with disability claim management concepts • Good understanding of medical terminology/pathology/anatomy • Articulate verbal and writing skills • Decision-making skills • Meeting deadlines • Working with confidential information • Moderate skills with Microsoft Office and other software applications • Customer service skills • Stress tolerance • Math skills • Ability to multitask and prioritize • High level of attention to detail • Ability to work under pressure • Confidence to make claim decisions • Results-driven • High attention to departmental/company procedures/practices Benefits: • Equipment is provided. Apply tot his job