Shipping and Customer Service Specialist
Company Overview
At PostNet, our people enable us to achieve our purpose. Under the supervision of the Center Owner, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer... Service Representatives.
WHAT YOU BRING TO THE TABLE:
Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking must have the ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
A high school diploma or equivalent required
Valid drivers license required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
Must be dependable and work hours that are scheduled
Ability to work flexible hours
Some supervisory skills preferred
Notary Public certification may be required
WHAT WE EXPECT OF YOU:
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service need in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
Opens and closes the center, cash register, and other center systems
Assists management in maintaining, ordering, and stocking inventory
Maintains the center consistent with established standards
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sorts and deposits mail in private mailboxes
Captures, complete tasks, and organizes Virtual Mail
Finish and complete print and sign orders
Show up to work at scheduled time with no call offs
PHYSICAL AND SAFETY REQUIREMENTS:
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
Must perform all duties in a safe and efficient manner
We are open Monday - Friday 9:00 am - 6:00 pm
PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business
Apply Now
At PostNet, our people enable us to achieve our purpose. Under the supervision of the Center Owner, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer... Service Representatives.
WHAT YOU BRING TO THE TABLE:
Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking must have the ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
A high school diploma or equivalent required
Valid drivers license required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
Must be dependable and work hours that are scheduled
Ability to work flexible hours
Some supervisory skills preferred
Notary Public certification may be required
WHAT WE EXPECT OF YOU:
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service need in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
Opens and closes the center, cash register, and other center systems
Assists management in maintaining, ordering, and stocking inventory
Maintains the center consistent with established standards
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sorts and deposits mail in private mailboxes
Captures, complete tasks, and organizes Virtual Mail
Finish and complete print and sign orders
Show up to work at scheduled time with no call offs
PHYSICAL AND SAFETY REQUIREMENTS:
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
Must perform all duties in a safe and efficient manner
We are open Monday - Friday 9:00 am - 6:00 pm
PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business
Apply Now