ServiceNow Developer - ITOM/ITAM/AiOps - Multiple Remote Roles - Military Check - W2/Own Corp Only - 10+Yrs

Hello , My name is Rajat , and I am a Technical Recruiter at K-Tek Resourcing . We are searching for professionals for the below business requirements for one of our clients. • *Please send me your updated resume at** - • *[email protected]** . The • *ServiceNow TSOM Consultant/Architect** is responsible for designing, implementing, and optimizing • *Telecommunications Service Operations Management (TSOM)** solutions on the ServiceNow platform. The role focuses on • *service assurance, network/service visibility, event correlation, and proactive operations** , enabling telecom organizations to improve service reliability and customer experience. • *Key Responsibilities • Design and implement • *ServiceNow TSOM solutions aligned with telecom service assurance and operations requirements • Integrate • *network, cloud, and infrastructure events** into ServiceNow for centralized visibility and correlation • Configure • *service topology and service health views** to map network events to impacted services and customers • Enable • *AIOps-driven alert correlation and anomaly detection** to reduce noise and accelerate root-cause analysis • Drive • *automation and orchestration** for incident creation, enrichment, and remediation workflows • Collaborate with • *NOC, Service Assurance, and IT teams** to improve operational efficiency and MTTR • Support • *reporting and dashboards** for operational leadership and service reliability metrics • Participate in • *pre-sales, solution workshops, and architecture discussions** where required • *Required Skills & Experience • Strong hands-on experience with • *ServiceNow TSOM • Solid understanding of • *ITOM** , including event management and service mapping • Experience with • *telecom network operations** (service assurance, alarms, outages, customer impact) • Knowledge of • *CMDB, service topology, and data integrations • Experience working with • *large-scale, high-volume event environments • Strong stakeholder communication and solution-design skills • *Certifications (Preferred)** • • *CSA & CAD is a Must and ServiceNow CIS – ITOM** (preferred) • • *ServiceNow TSOM-related micro-certifications** (preferred) • • *CTA / CMA** for senior architect roles • *Typical Experience Range** • • *Consultant / Senior Consultant:** 6–8 years overall experience, with strong TSOM exposure • • *Architect:** 8+ years overall experience, including enterprise-scale TSOM implementations