ServiceNow Business Process Architect - CSM, FSM
Description:
NewRocket helps enterprise leaders solve business problems and navigate change.
Business Process Architect will lead and mentor Senior Business Analysts.
Facilitate workshops, translating business requirements into outcomes.
Define customer needs, develop proposals and make recommendations.
Collaborate with technical architects to develop project implementation plans.
Oversee development of Senior Business Analysts.
Support PMs in planning and management of projects.
Maintain standards for ServiceNow solutions and enabling technology.
Requirements:
Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
Experience and well versed in CSM, FSM programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow ITAM suite of products including CSM and FSM
Strong knowledge of business process... architecture principles for cloud-based platforms
Strong interpersonal, organization, facilitation, and presentation skills
Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
Ability to assess and mitigate risk
Effective facilitation, coaching and mentoring skills with ability to motivate a team
Strong problem-solving skills: ability to simplify complex situations
Comfortable working in a matrixed organization
Strong relationship management skills with all levels
Ability to lead a group of teams located across multiple time zones
Comfortable working with ambiguity and change
BSC in CS, IT or similar technical discipline or equivalent experience
Experience facilitating executive level workshops
Benefits:
NewRocket is committed to a diverse and inclusive workplace.
We value and celebrate diversity, believing that every employee matters and should be respected and heard.
We are proud to be an equal opportunity workplace and affirmative action employer.
Committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.
For individuals with disabilities who would like to request an accommodation, please contact [email protected]
Apply Now
NewRocket helps enterprise leaders solve business problems and navigate change.
Business Process Architect will lead and mentor Senior Business Analysts.
Facilitate workshops, translating business requirements into outcomes.
Define customer needs, develop proposals and make recommendations.
Collaborate with technical architects to develop project implementation plans.
Oversee development of Senior Business Analysts.
Support PMs in planning and management of projects.
Maintain standards for ServiceNow solutions and enabling technology.
Requirements:
Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
Experience and well versed in CSM, FSM programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow ITAM suite of products including CSM and FSM
Strong knowledge of business process... architecture principles for cloud-based platforms
Strong interpersonal, organization, facilitation, and presentation skills
Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
Ability to assess and mitigate risk
Effective facilitation, coaching and mentoring skills with ability to motivate a team
Strong problem-solving skills: ability to simplify complex situations
Comfortable working in a matrixed organization
Strong relationship management skills with all levels
Ability to lead a group of teams located across multiple time zones
Comfortable working with ambiguity and change
BSC in CS, IT or similar technical discipline or equivalent experience
Experience facilitating executive level workshops
Benefits:
NewRocket is committed to a diverse and inclusive workplace.
We value and celebrate diversity, believing that every employee matters and should be respected and heard.
We are proud to be an equal opportunity workplace and affirmative action employer.
Committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.
For individuals with disabilities who would like to request an accommodation, please contact [email protected]
Apply Now