ServiceNow AI Developer – IRM, TPRM, BCM
Job Description:
• The ServiceNow Agentic AI Developer designs, builds, and deploys agentic AI features and generative workflows for IRM, TPRM, BCM/OpsRes , using Now Assist and the latest LLM capabilities embedded in the Now Platform.
• Build Now Assist experiences for IRM, TPRM, and BCM (assessments, risks, issues, controls, policies, continuity plans).
• Design and implement agentic workflow patterns: retrieval agents, orchestration agents, evaluator agents, and autonomous task bots.
• Use ServiceNow’s LLM APIs, vector search, and prompt orchestration frameworks to generate context-aware outputs.
• Implement GenAI-powered automations such as: Risk/control summaries, Third-party due-diligence generation, Automated policy mappings, Business impact analysis generation, Incident/impact narrative generation for BCM.
• Configure and customize IRM Workspaces, Risk Modules, Continuous Monitoring, Controls, Issues, and Regulatory Taxonomies.
• Build TPRM intake flows, inherent/residual scoring models, and evidence automation.
• Extend BCM modules for continuity planning, crisis management, and notification workflows.
• Use Script Includes, Flow Designer, IntegrationHub, and custom API integrations to connect external data sources to AI agents.
• Implement vector database integrations, retrieval pipelines, and structured document ingestion for agentic AI retrieval.
• Ensure performance, security hardening, and responsible AI safeguards are embedded into all features.
• Translate business problems into AI-driven solutions in collaboration with Templar Shield architects and SMEs.
• Document prompts, agent behaviors, evaluation criteria, and decision logs for auditability.
• Support clients with AI governance alignment such as NIST AI RMF, ISO 42001, and emerging state/federal AI rules.
Requirements:
• 3+ years of ServiceNow development experience (IRM/TPI/BCM strongly preferred).
• Hands-on experience with Now Assist, GenAI Frameworks, AI Control Tower , or LLM-powered features.
• Strong skills in JavaScript, Script Includes, Glide APIs, Flow Designer, and IntegrationHub.
• Ability to design multi-step workflows and intelligent automations.
• Understanding of at least one risk domain: IRM, TPRM, BCM, OpsRes, Compliance, or Security.
• Ability to write-clean prompts and evaluation logic for AI outputs.
• Comfort working with JSON, APIs, and RAG-style data patterns.
• Experience with vector search, embeddings, or document-retrieval pipelines (preferred).
• Familiarity with NIST AI RMF, ISO 42001, EU AI Act, or other AI governance frameworks (preferred).
• ServiceNow certifications such as: - CSA (Certified System Administrator) - CAD (Certified Application Developer) - CIS-IRM, CIS-TPRM, CIS-BCM - AI-specific Now certifications (preferred)
• Experience with Python, TypeScript, or microservices (preferred).
• Prior consulting or professional-services delivery experience (preferred).
Benefits:
• Competitive compensation + annual performance-based bonus
• 100% remote-first culture
• Employer-sponsored health, dental, LTD, and life insurance coverage
• 401(k) with company match
• Paid training and certification sponsorship
• Ability to work on cutting-edge AI projects across regulated industries
• A collaborative culture where your process designs shape real industry solutions
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• The ServiceNow Agentic AI Developer designs, builds, and deploys agentic AI features and generative workflows for IRM, TPRM, BCM/OpsRes , using Now Assist and the latest LLM capabilities embedded in the Now Platform.
• Build Now Assist experiences for IRM, TPRM, and BCM (assessments, risks, issues, controls, policies, continuity plans).
• Design and implement agentic workflow patterns: retrieval agents, orchestration agents, evaluator agents, and autonomous task bots.
• Use ServiceNow’s LLM APIs, vector search, and prompt orchestration frameworks to generate context-aware outputs.
• Implement GenAI-powered automations such as: Risk/control summaries, Third-party due-diligence generation, Automated policy mappings, Business impact analysis generation, Incident/impact narrative generation for BCM.
• Configure and customize IRM Workspaces, Risk Modules, Continuous Monitoring, Controls, Issues, and Regulatory Taxonomies.
• Build TPRM intake flows, inherent/residual scoring models, and evidence automation.
• Extend BCM modules for continuity planning, crisis management, and notification workflows.
• Use Script Includes, Flow Designer, IntegrationHub, and custom API integrations to connect external data sources to AI agents.
• Implement vector database integrations, retrieval pipelines, and structured document ingestion for agentic AI retrieval.
• Ensure performance, security hardening, and responsible AI safeguards are embedded into all features.
• Translate business problems into AI-driven solutions in collaboration with Templar Shield architects and SMEs.
• Document prompts, agent behaviors, evaluation criteria, and decision logs for auditability.
• Support clients with AI governance alignment such as NIST AI RMF, ISO 42001, and emerging state/federal AI rules.
Requirements:
• 3+ years of ServiceNow development experience (IRM/TPI/BCM strongly preferred).
• Hands-on experience with Now Assist, GenAI Frameworks, AI Control Tower , or LLM-powered features.
• Strong skills in JavaScript, Script Includes, Glide APIs, Flow Designer, and IntegrationHub.
• Ability to design multi-step workflows and intelligent automations.
• Understanding of at least one risk domain: IRM, TPRM, BCM, OpsRes, Compliance, or Security.
• Ability to write-clean prompts and evaluation logic for AI outputs.
• Comfort working with JSON, APIs, and RAG-style data patterns.
• Experience with vector search, embeddings, or document-retrieval pipelines (preferred).
• Familiarity with NIST AI RMF, ISO 42001, EU AI Act, or other AI governance frameworks (preferred).
• ServiceNow certifications such as: - CSA (Certified System Administrator) - CAD (Certified Application Developer) - CIS-IRM, CIS-TPRM, CIS-BCM - AI-specific Now certifications (preferred)
• Experience with Python, TypeScript, or microservices (preferred).
• Prior consulting or professional-services delivery experience (preferred).
Benefits:
• Competitive compensation + annual performance-based bonus
• 100% remote-first culture
• Employer-sponsored health, dental, LTD, and life insurance coverage
• 401(k) with company match
• Paid training and certification sponsorship
• Ability to work on cutting-edge AI projects across regulated industries
• A collaborative culture where your process designs shape real industry solutions
Apply tot his job
Apply To this Job