Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)

Department: Service

Location: Kihei, HI (eDesign)

Compensation: $55,000 - $70,000 / year

Description

You Are:
• A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.
You Have:
• A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.
Your Location:
• Can be fully remote or in-person if you are local to Kihei, HI
• 375 Huku Lii Pl, Kihei, HI 96753
Your Schedule:
• Full Time (40hrs/Wk)
• Monday to Friday 8:00am-5:00pm HST
• Remote on HST Schedule = 10:00am-7pm PST/11:00am-8:00pm MST/ 12:00pm-9:00pm CST
eDesign Group's Core Values: I.G.I.V.E.
• Integrity
• Grit
• Innovation
• Value
• Excellence
Your Manager:
• Preston, President

Your Contribution to eDesign Group:

Client Facing:
• Primary Point of Contact: Phone, Email, Text, Ticketing System
• Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
• Satisfaction: Deliver a "WOW" experience, each and every time
• SLA: Meet or exceed our response times and obligations
Internal Facing:
• Interface With: Service Technicians, Project Managers, Accounting, Partners
• Scheduling: Manage and Schedule based on clients needs and eDesign resource availability
• Documentation: Update and Maintain accurate client records
• Expedite: Efficiently move the issue through various departments
• RMA's: Work with the Warehouse Manager to Manage/order/track products that are being returned/repaired to close out tickets
• Reporting: Monthly reports summarizing ticket volume, resolution times, and trends

Traits for Success:
• Strong, independent problem solver
• Proactive
• Extreme attention to detail
• Dynamic thinker
• Assertive

eDesign Group's Contribution to You:
• $55k to $70k/yr – Yup!
• Simple IRA
• Medical Insurance - check!
• Vision & Dental: Optional
• PTO: 96 hours
• 6 Paid Holidays
Additional Perks:
• Continuous Professional Development
• Relaxed Family-Like Environment
• Quarterly Company Events
• Occasional Pau Hana!

Apply Now

Apply Now