Service Operations Coordinator / Dispatcher

Reynolds Electric, Plumbing, Heating and Air is hiring a Service Operations Coordinator / Dispatcher to lead daily scheduling and field coordination for their electrical, plumbing, and HVAC teams. The role involves overseeing daily operations, making real-time decisions to optimize technician productivity, and ensuring exceptional customer service.ResponsibilitiesDrive daily revenue by strategically dispatching technicians based on skill set, geography, priority, and opportunityMaintain a productive and optimized call board aligned with revenue and performance goalsMake real-time schedule adjustments to protect efficiency and technician productivityCommunicate clearly and proactively with customers regarding updates, changes, and expectationsCoordinate materials, manpower, permits, and multi-trade projects with Logistics to ensure jobs are set up for successEnsure accurate job setup, documentation, and clean reportingProvide follow-up communication when needed to support a high-quality customer experiencePartner with technicians, CSRs, and leadership to support daily operational successWork collaboratively with technicians, CSRs, and leadership to support daily performance, revenue, and service goalsSkillsStrong verbal and written communication skillsAbility to manage multiple priorities in a fast-paced, performance-driven environmentCalm, solution-oriented decision-making under pressureAbility to diffuse conflict, demonstrate empathy, and build trust with customers and team membersDetail-oriented with strong organizational skills and consistent follow-throughSelf-motivated with the ability to work independently while contributing to a teamReliable attendance and punctuality with a strong sense of accountabilityTyping speed of 50+ WPMProficiency in Microsoft Outlook and CRM systemsPrior dispatching, scheduling, hospitality leadership, or service coordination experienceTrade industry knowledge is a plusBenefitsPerformance-based profit sharingTotal annual compensation opportunity of approximately $52,000-$60,000+100% employer-paid medical, dental, and vision for employees401(k) retirement plan with company match80 hours of front-loaded PTO7-9 paid holidays annuallyMonday-Friday schedule - no weekends or on-callRemote work available for candidates with 5+ years of industry and NexStar experienceCompany OverviewTrust the experts for all of your electrical, plumbing, heating & cooling needs! From regular maintenance to repairs and replacement, our professionals deliver the highest quality work, exceptional service & peace of mind for your home & family. It was founded in 1964, and is headquartered in Eugene, Oregon, USA, with a workforce of 51-200 employees. Its website is https://reynoldsep.com.



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