Service Desk Technician - Tier 1 (Hybrid Position)

Advantage Industries, Inc. is a rapidly-growing company that focuses on providing top-notch service and products to its customers. They are seeking a Service Desk Technician - Tier 1 to deliver high-quality customer service while troubleshooting and maintaining clients' IT environments. The role involves providing Tier I support, resolving technical requests, and maintaining documentation related to client environments. Responsibilities Triage, handle and update incoming client requests with the use of a ticketing system Assist with scheduling technicians Install, monitor, troubleshoot and support client network infrastructure and equipment Work with vendors to troubleshoot and resolve client requests, incidents and problems as necessary Maintain client documentation Participation in rotational on-call support for limited hours outside of standard business operations Skills Excellent communication and interpersonal skills Desire and self-motivation to learn and grow as a technician Ability to troubleshoot Basic network, hardware and software support knowledge Strong attention to detail Can easily adapt to working independently and engaging in collaborative teamwork 1+ year of experience working in a service desk environment Experience working in an enterprise Windows environment: AD, Microsoft 365, Windows 10/11 At least one relevant technical certification (CompTIA A+, Network, Security, ITIL, Microsoft, etc.) or related degree/background experience Experience with other Operating Systems (MacOS and Linux) is a plus Benefits $$$$ Performance Incentives: Quarterly bonuses, commissions and we also offer employee referral rewards Hybrid / Remote schedule We focus on your work-life balance, including offering flexible work schedules Strong focus on team cohesion and supportive company culture Company Overview For over two decades, Advantage Industries has worked collaboratively with our clients in understanding complex business processes, identifying needs, and providing recommendations tied with sound technology solutions custom-tailored for efficient business operations. It was founded in 1999, and is headquartered in Columbia, Maryland, USA, with a workforce of 11-50 employees. Its website is