Service Desk Technical Analyst I
Description:
• Responsible for performance of tasks related to Geisinger IT hardware, infrastructure, access, application and software support.
• Provides professional remote and customer-facing support.
• Makes decisions based on independent judgment to resolve complex technical problems.
• Develops a strong understanding of the EHR (Electronic Health Record) and all Geisinger technology and applications.
• Accurately documents interactions, incidents, and requests.
Requirements:
• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 2 years-Relevant experience* (Required)
• IT knowledge, education preferred
• Demonstrated Customer Service, Call Center experience preferred
• Communication, Customer Service, HR Policies, Standards And Procedures, Interpersonal Communication, IT Environment, Problem Management, Technical Troubleshooting.
Benefits:
• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• We encourage an atmosphere of collaboration, cooperation and collegiality.
Apply Now
Apply Now
• Responsible for performance of tasks related to Geisinger IT hardware, infrastructure, access, application and software support.
• Provides professional remote and customer-facing support.
• Makes decisions based on independent judgment to resolve complex technical problems.
• Develops a strong understanding of the EHR (Electronic Health Record) and all Geisinger technology and applications.
• Accurately documents interactions, incidents, and requests.
Requirements:
• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 2 years-Relevant experience* (Required)
• IT knowledge, education preferred
• Demonstrated Customer Service, Call Center experience preferred
• Communication, Customer Service, HR Policies, Standards And Procedures, Interpersonal Communication, IT Environment, Problem Management, Technical Troubleshooting.
Benefits:
• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• We encourage an atmosphere of collaboration, cooperation and collegiality.
Apply Now
Apply Now