Service Desk Support
Remote opportunity for a Service Desk Specialist/Live Chat Agent with myColorado. Please note, candidates must be residents of Colorado. To apply, please send your resume to Position: Service Desk Specialist/Live Chat Agent Location: Denver, Colorado 80203-0000 Remote (within Colorado) Training Schedule: Monday - Friday, 9 AM - 6 PM (3 weeks) Permanent Schedule: Tuesday - Saturday, 9 AM - 6 PM Responsibilities: • Provide Tier I support for the myColorado mobile app. • Troubleshoot and resolve issues for iOS and Android devices. • Install myColorado software following standard procedures. • Log incidents in the ticketing system. Minimum Qualifications: • 1 year of experience in mobile application support OR • Associate's degree in Computer Science, Information Systems, Cybersecurity, or a related field. Preferred Qualifications: • Experience with Jira, ITIL, Agile/Scrum methodologies, and government work. • Familiarity with Apple/Google Play Store and mobile device diagnostics. Apply tot his job