Service Desk Specialist

Consumers Credit Union (CCU) is adding two Service Desk Specialists to the Tech department. This is an entry-level opportunity where you’ll be assisting and providing first-level technical support in a fast-paced, collaborative environment. As a Service Desk Specialist, you will be responsible for providing first-level support and primary Service Desk assistance to employees. Responsibilities Install, support, and manage hardware, software, and network components to maintain a stable computing environment Troubleshoot and resolve technical issues for hardware, software, core systems, and front-office applications Support and maintain devices such as scanners, receipt printers, check printers, and document printers Monitor and respond to service desk requests, document solutions, provide recommendations, and assist with staff training Document system changes in the intranet, service desk ticketing system Maintain up-to-date, reliable PC images and ensure laptops and mobile devices comply with company security and encryption standards Consult with management and IT teams to implement and uphold IT standards for control, security, and recoverability Support daily IT department operations and maintain service levels on incoming tickets from service desk, assigning tickets as appropriate Skills Technical knowledge working in Active Directory, MS Office 365, Windows 11 operating system, IOS and Android, networking devices including VPN and Wi-Fi Ability to effectively communicate with non-technical people to diagnose the problem and make them feel comfortable Critical thinking and problem-solving skills A self-starter with the ability to work independently Availability to work 40 hours/week and be scheduled between the following hours: Monday – Friday: 7:30AM – 6:15PM, Rotating Saturdays: 8 AM - 2 PM Associates Degree or completion of specialized tech courses 3+ years of work experience in PC usage, hardware/software support or related 1+ years of experience if you have basic knowledge of providing Level 1 support Benefits Medical (High Deductible, HMO and PPO) Dental Vision Spending accounts Short-term disability Long-term disability Life insurance 401(k) savings plan Pension plan Company Overview Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state. It was founded in 1930, and is headquartered in Gurnee, Illinois, USA, with a workforce of 501-1000 employees. Its website is