Service Desk Engineer – 3rd Shift

Job Description: • Provide first-contact direct technical support for client issues (login, software, hardware) • Monitor and respond to system alerts and urgent cases • Administer and troubleshoot Windows Server environments and Active Directory • Support end-user devices, LAN/WAN environments, and corporate infrastructure • Use RMM and case tracking systems to document, track, and resolve issues • Communicate clearly with clients via voice calls, setting expectations and providing updates • Collaborate with internal teams and third-party vendors for issue resolution • Follow documented procedures and contribute to process improvements Requirements: • 0–3 years of IT support experience (or equivalent aptitude) • Empathetic, client-first mindset with strong interpersonal skills • High attention to detail and ability to follow structured processes • Strong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues • Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell • Excellent written and verbal communication skills • Demonstrated interest in continuous learning and technical growth • Prior experience in a Windows System Administration or IT Service Desk role preferred • Experience with virtualization (VMware or Hyper-V) and remote PC management preferred • Certifications: CompTIA A+, Network+, Server+, Microsoft 365 Fundamentals, ITF+ preferred Benefits: • Work from the comfort of your home with all equipment provided • Be part of a high-impact team supporting critical IT operations • Competitive pay with additional compensation for overnight work • Opportunities for growth and skill development in a fast-paced environment Apply tot his job