Service Desk Analyst (Night/Weekend Shifts) in Arlington, VA
Service Desk Analyst (Night/Weekend Shifts) - Digital Management - Arlington, VA - work from home job
Company: Digital Management
Job description: About DMI
DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise-grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies, and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote.
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About the Opportunity
DMI is looking for a Help Desk/Service Desk Analyst to support a federal customer in the DC Metro area on night and weekend shifts. This candidate will be responsible for the following:
Duties and Responsibilities:
Answer Help Desk phones and provide Tier I-II support to users on a variety of issues
Responds to telephone calls, email and personnel requests for technical support
Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
Documents, tracks, and monitors the problem to ensure a timely resolution
Possess strong customer service and communications skills
Analyze, evaluate, and test software and hardware problems
Handle heavy call volume
Qualifications
Experience using Microsoft Office tools
Windows Operating Systems
Strong customer service and strong communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of Remedy ticket system; creating, updating and closing tickets
Experience with computer terms and customer service operations
Location: Arlington, VA
Physical Requirements: N/A
US Citizenship Required
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.
#LI-JS1
Service Desk Analyst (Night/Weekend Shifts) - Digital Management - Arlington, VA - work from home job
Expected salary:
Location: Arlington, VA
Service Desk Analyst (Night/Weekend Shifts) - Digital Management - Arlington, VA - work from home job
Job date: Fri, 18 Aug 2023 01:28:53 GMT
Apply for the job now!
Service Desk Analyst (Night/Weekend Shifts) - Digital Management - Arlington, VA - work from home job
Apply Now
Company: Digital Management
Job description: About DMI
DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise-grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies, and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote.
| | | |
About the Opportunity
DMI is looking for a Help Desk/Service Desk Analyst to support a federal customer in the DC Metro area on night and weekend shifts. This candidate will be responsible for the following:
Duties and Responsibilities:
Answer Help Desk phones and provide Tier I-II support to users on a variety of issues
Responds to telephone calls, email and personnel requests for technical support
Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
Documents, tracks, and monitors the problem to ensure a timely resolution
Possess strong customer service and communications skills
Analyze, evaluate, and test software and hardware problems
Handle heavy call volume
Qualifications
Experience using Microsoft Office tools
Windows Operating Systems
Strong customer service and strong communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of Remedy ticket system; creating, updating and closing tickets
Experience with computer terms and customer service operations
Location: Arlington, VA
Physical Requirements: N/A
US Citizenship Required
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.
#LI-JS1
Service Desk Analyst (Night/Weekend Shifts) - Digital Management - Arlington, VA - work from home job
Expected salary:
Location: Arlington, VA
Service Desk Analyst (Night/Weekend Shifts) - Digital Management - Arlington, VA - work from home job
Job date: Fri, 18 Aug 2023 01:28:53 GMT
Apply for the job now!
Service Desk Analyst (Night/Weekend Shifts) - Digital Management - Arlington, VA - work from home job
Apply Now