Service Delivery Tier 2 Analyst
Please note - this is for a Daybreaker shift (3:30 am - 12:30 pm PST)
About Us:
Effortless Office partners with innovative organizations to make IT effortless -- so they can focus on their business. As a Hybrid Managed Services Provider, we deliver and fully support secure cloud products and services giving customers a single solution provider for entire IT environments. We are revolutionizing how organizations leverage technology to do work. Since this is a growing industry, and we are committed to providing an excellent customer experience for our clients, this is a great place to learn, grow and prosper.
"We are passionate about what we do, we work hard to be excellent, and we promote based on merit."
About the Position:
Effortless is looking for an enthusiastic, dedicated, and detail-orientated Tier 2 Analyst to join the Service Delivery team. The idealcandidate is an IT technical professional who provides superior support to the end-user experience, with strong technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, management of help-desk type systems like ticketing systems and imaging software, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. This individual also serves as high-level support for escalated complex issues.
Education and Experience:
High School diploma or equivalent (Degree preferred)
3-7 Years of IT, Help Desk and/or MSP experience
Competency Certifications preferred (CompTIA, Microsoft, VMWare, etc.)
Required Qualifications and Job Description:
Excellent inter-personal skills; as good with people as you are with computers
Experience providing high quality customer desktop support for desktop applications and devices such as printers. This includes fast response rates and accurate and thorough resolutions to desktop issues
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention
Experience with
Basic networking including wireless, wired, security and basic design
Producing support documentation for supported products
Corporate applications including Microsoft Office and Adobe applications
Active Directory account administration
Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server)
A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff
A college degree or equivalent work experience (4+ years)
Excellent communication, presentation, writing and editorial abilities
Excellent organizational and time management skills
Security oriented
Apply attained experiences and knowledge in solving problems that are intermediate or complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance and propose solutions
Require limited supervision and direction; drive results, and set priorities appropriately and independently
Ability to work on a 24x7 on-call, weekday and weekend schedule
A passion for IT
Desired Qualifications:
Experience with enterprise class level networking
Scripting basic logon scripts, etc
Excellent customer support experience, understanding and creative personality
Higher education or small/mid-sized business IT production experience
Experience with desktop imaging
Experience in USB and Wireless printer analysis to include setup, redirection and resolution issues
Experience with VMware
N+ and/or MCSE Certifications
Teamwork:
A Tier 2 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance. A candidate's reliability to consistently work their required shift will be a considered factor in selecting the right candidate.
Position Details:
Location: Remote
Hourly Rate:$21 - $26 per hour
Schedule: Monday - Friday 3:30 am - 12:30 pm PST (plus on-call rotation)
Benefits:
Health, dental, and vision insurance
401K
Paid time off and holidays
Opportunities for career growth and development
Training and certification support
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About Us:
Effortless Office partners with innovative organizations to make IT effortless -- so they can focus on their business. As a Hybrid Managed Services Provider, we deliver and fully support secure cloud products and services giving customers a single solution provider for entire IT environments. We are revolutionizing how organizations leverage technology to do work. Since this is a growing industry, and we are committed to providing an excellent customer experience for our clients, this is a great place to learn, grow and prosper.
"We are passionate about what we do, we work hard to be excellent, and we promote based on merit."
About the Position:
Effortless is looking for an enthusiastic, dedicated, and detail-orientated Tier 2 Analyst to join the Service Delivery team. The idealcandidate is an IT technical professional who provides superior support to the end-user experience, with strong technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, management of help-desk type systems like ticketing systems and imaging software, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. This individual also serves as high-level support for escalated complex issues.
Education and Experience:
High School diploma or equivalent (Degree preferred)
3-7 Years of IT, Help Desk and/or MSP experience
Competency Certifications preferred (CompTIA, Microsoft, VMWare, etc.)
Required Qualifications and Job Description:
Excellent inter-personal skills; as good with people as you are with computers
Experience providing high quality customer desktop support for desktop applications and devices such as printers. This includes fast response rates and accurate and thorough resolutions to desktop issues
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention
Experience with
Basic networking including wireless, wired, security and basic design
Producing support documentation for supported products
Corporate applications including Microsoft Office and Adobe applications
Active Directory account administration
Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server)
A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff
A college degree or equivalent work experience (4+ years)
Excellent communication, presentation, writing and editorial abilities
Excellent organizational and time management skills
Security oriented
Apply attained experiences and knowledge in solving problems that are intermediate or complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance and propose solutions
Require limited supervision and direction; drive results, and set priorities appropriately and independently
Ability to work on a 24x7 on-call, weekday and weekend schedule
A passion for IT
Desired Qualifications:
Experience with enterprise class level networking
Scripting basic logon scripts, etc
Excellent customer support experience, understanding and creative personality
Higher education or small/mid-sized business IT production experience
Experience with desktop imaging
Experience in USB and Wireless printer analysis to include setup, redirection and resolution issues
Experience with VMware
N+ and/or MCSE Certifications
Teamwork:
A Tier 2 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance. A candidate's reliability to consistently work their required shift will be a considered factor in selecting the right candidate.
Position Details:
Location: Remote
Hourly Rate:$21 - $26 per hour
Schedule: Monday - Friday 3:30 am - 12:30 pm PST (plus on-call rotation)
Benefits:
Health, dental, and vision insurance
401K
Paid time off and holidays
Opportunities for career growth and development
Training and certification support
Powered by JazzHR
o8QKcb0OoK
Apply Now