Service Delivery Center - Microsoft Dynamics Developer - Analyst

EY is a global leader in assurance, consulting, tax, and transaction services. The role involves delivering project-based work and managed services in Microsoft Dynamics and Power Platform, requiring flexibility and a passion for learning new technologies. Responsibilities Participate in delivery phases of Dynamics & Power Platform solution deployments Develop specifications and design documents Based upon client requirements Based on the created specifications and design documents create use cases and business process flows Work on configurations such as creating entities, forms, workflows, business rules, dashboards and reports Document completed configuration following agile build Conduct unit tests and analyze results to confirm that developed code meets requirements Support deployment of solutions to client’s pre-production environments Support integration and data migration development and testing efforts Support user acceptance testing thru the identification and resolution of identified defects Develop training and communications materials to drive user adoption Assist in identifying, investigating, and resolving users’ problems with deployed solutions Fielding support request through various methods such as calls, chat, email, and/or other communication from users with inquiries regarding use of deployed solutions Consulting with users to determine steps and procedures taken to identify and resolve the problem Appling knowledge of computer software, hardware, and procedures to solve problems Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions Collaborating with other staff to research and resolve problems Collaborates with programmers to explain errors and/or recommend modifications in programs Mentoring Associate Analysts on the above responsibilities Supporting the Managers and Senior Managers in upward stakeholder management and day-to-day management of the Business Applications competency within the Service Delivery Center Skills Bachelor's degree in Computer Science, Management Information Systems or other technical field of study Minimum of 1-2 years of experience as a member of a technology team participating in one or many of the technology life cycle phases; could include requirements definition, architecture design, conversion and testing Stay abreast of current business, technology and industry trends relevant to the client's business process management needs An interest in software configuration, development, workflow and process design, analysis and quality assurance Analytical thinking and aptitude to learn and adapt latest technologies and best industry standards and practices Good understanding of basic programming concepts Understanding of solution delivery using Agile methodologies Skills to analyze and solving problems of a complex nature and working with business, management and technology concepts Knowledge of project management, teaming, organizational, analytical and problem-solving skills a plus Familiarity with Microsoft Dynamics 365, Power Platform or other CRM solutions or cloud-based technologies a plus Experience working in a shared services function and environment a plus Willingness and ability to travel up to 20% of the time Microsoft Power Platform Fundamentals, Exam PL-900 Microsoft Dynamics 365 Fundamentals, Exam MB-910 Microsoft Dynamics 365 Fundamentals (ERP), Exam MB-920 Microsoft Power Platform App Maker, Exam PL-100 Benefits Medical and dental coverage Pension and 401(k) plans A wide range of paid time off options Flexible vacation policy Time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care Other leaves of absence when needed to support your physical, financial, and emotional well-being Company Overview EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets. It was founded in 1989, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship EY has a track record of offering H1B sponsorships, with 10242 in 2025, 9877 in 2024, 10966 in 2023, 9394 in 2022, 5652 in 2021, 8849 in 2020. Please note that this does not guarantee sponsorship for this specific role.