Service Center Technician (Night Shift Starts Midnight)
About the position Responsibilities • Fulfill customer requests and resolve technical issues. • Respond to customer questions to ensure ongoing effectiveness of the desktop computing environment. • Manage events, service requests, incidents, and problems. • Provision access and contribute to continual service improvement. Requirements • Minimum of one (1) year experience in a Level 1 end-user support role. • High School Diploma and technical vocational training or equivalent work experience. • Ability to troubleshoot and resolve technical issues. • Fundamental understanding of end user computing in an enterprise environment (Windows 10, Active Directory, VPN, Citrix, etc.). • Ability to multitask between speaking with a customer and documenting a ticket. • Knowledge of standard business desktop software, OS, and hardware. • Good communication skills, both verbal and written. Nice-to-haves • Understanding of IT Service Management. • Service Desk or call center experience in an inbound call environment. • Healthcare experience. Benefits • Day-one comprehensive health coverage • Vision and dental coverage • Paid Time Off (PTO) • Tuition reimbursement • Employer-matched retirement funds Apply tot his job