Service Center Associate - Hybrid
Arbella Insurance Group is focused on attracting and retaining the best talent while providing a supportive work environment. The Service Center Operations Associate will manage email inquiries, process policy changes, and participate in training to ensure exceptional customer service. Responsibilities Participate in a 5-week classroom training program to learn the foundations of our systems, workflows, and culture Be provided with a comprehensive onboarding to assist you in obtaining your Massachusetts Personal Lines Producer License within 6 months You will learn multiple insurance concepts to handle time sensitive insurance requests You will help prepare and process insurance forms for insureds purchasing a new automobile, refinancing a home and or obtaining a home equity loan You’ll be building and maintaining positive relationships with your team, key stakeholders, and other Arbella employees You will have multiple responsibilities and tasks as you grow in your role, providing you with continuous learning opportunities Once you have developed a solid foundation, you may be called upon to share your knowledge and assist with training new Service Center Operations Associates Skills Exceptional customer service work experience and able to work in a fast-paced environment Effective time management skills and able to multi-task with a strong attention to detail Quick learner, able to navigate multiple systems and learn insurance products Strong organizational & data entry skills Achievement of the Personal Lines Producer License is required Benefits On-site gym and fitness classes and one-on-one personal training On-site nurse, nutritional counseling, and mental health resources Full-service cafeterias Free shuttle service to Quincy Adams T Station Tuition assistance programs Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation Robust training, mentorship, and professional/personal development programs Colleagues who genuinely care about each other Company Overview Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. It was founded in 2005, and is headquartered in Quincy, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Arbella Insurance Group has a track record of offering H1B sponsorships, with 6 in 2025, 5 in 2024, 1 in 2023, 4 in 2022, 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.