Service BDC Agent - REMOTE
Job title: Service BDC Agent - REMOTE in Oklahoma City, OK at Call Source
Company: Call Source
Job description: Basic FunctionThis is a remote work from home position (full time and part time available)The Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service.ResponsibilitiesThe following duties and responsibilities represent the essential functions of the job. A BDC Agent may be required to perform additional duties, as assigned.
Answer incoming phone calls from multiple dealerships
Pull up spreadsheets and log information on multiple tabs
Assist in obtaining basic demographic information about each customer and log that information in our database
Schedule appointments and be able communicate to the dealership with customer needs
Communicate all missed opportunities or escalated calls to upper management * Work in a team environment to provide customers a top-level experience
Be courteous and professional on every interaction with a customer on each call
Skills
Outstanding communication skills, both verbal and written
Enjoy talking on the phone and willingness to help customers
Basic computer skills and phone etiquette
Friendly and professional manner
Strong organizational skills with the ability to multitask in a fast-paced environment * Strong typing skillsSelf motivatedIdeal Work Space
Must have existing high-speed Internet access at home minimum 1GB
USB-Headset required
Quiet, noise-free home office space, free of distractions
Computer Specs- Must have 2 Screens
1.4 GHz or higher Intel Core 2 Duo processor or compatible
2 GB of RAM recommended minimum
Google Chrome Installed
Education/Training
High School Diploma or GED equivalent
Experience
Sales - Service /Call Center/BDC Experience (1+ years preferred)
Customer/Client Service Experience (1+ years preferred)
Knowledge of Automotive Industry Preferred
Remote (1+ years)
Physical RequirementsSitting at computer for hours at a time, vision, close-up work, extensive computer work, speaking on the phone
Expected salary: $15 - 17 per hour
Location: Oklahoma City, OK
Apply for the job now!
Apply Now
Company: Call Source
Job description: Basic FunctionThis is a remote work from home position (full time and part time available)The Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service.ResponsibilitiesThe following duties and responsibilities represent the essential functions of the job. A BDC Agent may be required to perform additional duties, as assigned.
Answer incoming phone calls from multiple dealerships
Pull up spreadsheets and log information on multiple tabs
Assist in obtaining basic demographic information about each customer and log that information in our database
Schedule appointments and be able communicate to the dealership with customer needs
Communicate all missed opportunities or escalated calls to upper management * Work in a team environment to provide customers a top-level experience
Be courteous and professional on every interaction with a customer on each call
Skills
Outstanding communication skills, both verbal and written
Enjoy talking on the phone and willingness to help customers
Basic computer skills and phone etiquette
Friendly and professional manner
Strong organizational skills with the ability to multitask in a fast-paced environment * Strong typing skillsSelf motivatedIdeal Work Space
Must have existing high-speed Internet access at home minimum 1GB
USB-Headset required
Quiet, noise-free home office space, free of distractions
Computer Specs- Must have 2 Screens
1.4 GHz or higher Intel Core 2 Duo processor or compatible
2 GB of RAM recommended minimum
Google Chrome Installed
Education/Training
High School Diploma or GED equivalent
Experience
Sales - Service /Call Center/BDC Experience (1+ years preferred)
Customer/Client Service Experience (1+ years preferred)
Knowledge of Automotive Industry Preferred
Remote (1+ years)
Physical RequirementsSitting at computer for hours at a time, vision, close-up work, extensive computer work, speaking on the phone
Expected salary: $15 - 17 per hour
Location: Oklahoma City, OK
Apply for the job now!
Apply Now