Service Advocate - Ops
Description:
Is your passion helping others?
Are you a dynamic communicator?
A team player?
Do you thrive in a fast-paced environment?
The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues.
Help the Medicare population learn about and complete important health screenings and activities.
Interact with members telephonically to inspire healthy behaviors.
Give every member a clear understanding of their benefits for specific screenings and medications.
Assist with important health services, medications, and resources to improve Star health outcomes.
Inbound and outbound calls to members and providers.
Work through barriers to good health.
Deliver best member experience through empathetic conversations.
Provide important education to members to help them make good health decisions.
Accurately document conversations in the members health record.
Requirements:
Professional communication skills.
Strong active listening and interpersonal skills.
High computer literacy, including ability to troubleshoot issues.
Proficiency with Windows and web-based applications.
Reliable high-speed internet connection (at least 50mbps).
Suitable remote workspace.
Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted).
Bilingual or multilingual candidates heavily preferred.
Experience with HEDIS screening measures.
Experience with behavior change.
2+ years experience with call center or outreach involving members/consumers.
3+ years experience in a healthcare setting.
Medical certification (certified nursing assistant, medical assistant, etc.).
Benefits:
Affordable medical plan options,
401(k) plan (including matching company contributions),
Employee stock purchase plan.
No-cost programs including wellness screenings,
Tobacco cessation and weight management programs,
Confidential counseling and financial coaching.
Paid time off,
Flexible work schedules,
Family leave,
Dependent care resources,
Colleague assistance programs,
Tuition assistance,
Retiree medical access.
Apply Now
Is your passion helping others?
Are you a dynamic communicator?
A team player?
Do you thrive in a fast-paced environment?
The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues.
Help the Medicare population learn about and complete important health screenings and activities.
Interact with members telephonically to inspire healthy behaviors.
Give every member a clear understanding of their benefits for specific screenings and medications.
Assist with important health services, medications, and resources to improve Star health outcomes.
Inbound and outbound calls to members and providers.
Work through barriers to good health.
Deliver best member experience through empathetic conversations.
Provide important education to members to help them make good health decisions.
Accurately document conversations in the members health record.
Requirements:
Professional communication skills.
Strong active listening and interpersonal skills.
High computer literacy, including ability to troubleshoot issues.
Proficiency with Windows and web-based applications.
Reliable high-speed internet connection (at least 50mbps).
Suitable remote workspace.
Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted).
Bilingual or multilingual candidates heavily preferred.
Experience with HEDIS screening measures.
Experience with behavior change.
2+ years experience with call center or outreach involving members/consumers.
3+ years experience in a healthcare setting.
Medical certification (certified nursing assistant, medical assistant, etc.).
Benefits:
Affordable medical plan options,
401(k) plan (including matching company contributions),
Employee stock purchase plan.
No-cost programs including wellness screenings,
Tobacco cessation and weight management programs,
Confidential counseling and financial coaching.
Paid time off,
Flexible work schedules,
Family leave,
Dependent care resources,
Colleague assistance programs,
Tuition assistance,
Retiree medical access.
Apply Now