**Senior/Manager, Omni Customer Enablement & Syndication at blithequark**

Are you a seasoned professional with a passion for driving customer success and digital transformation? Do you have a knack for process improvement and a talent for leading cross-functional teams? If so, we invite you to join blithequark as a Senior/Manager, Omni Customer Enablement & Syndication. In this pivotal role, you will play a critical part in shaping the future of customer enablement and syndication, leveraging cutting-edge technologies like Salsify and Syndigo to deliver seamless digital shelf content publishing and auditing. **About blithequark** blithequark is a leading innovator in the industry, dedicated to empowering businesses to thrive in the digital age. Our mission is to provide unparalleled customer experiences through the power of technology and human connection. As a member of our team, you will be part of a dynamic and collaborative environment that fosters growth, creativity, and innovation. **Responsibilities** As a Senior/Manager, Omni Customer Enablement & Syndication, you will be responsible for: ### Key Responsibilities * Prioritize and execute timely new item set up and syndication of GDSN product information and digital shelf content to key customers * Leverage strong expertise in Salsify workflows and Syndigo to enable seamless digital shelf content publishing and auditing * Identify process improvement opportunities to drive efficiency in both GDSN and content syndication workflows * Partner closely with managed services partner to ensure flawless execution of customer syndication * Act as the central point of contact for the Sales team and eCommerce Managers to review GDSN submissions and digital shelf optimizations * Conduct regular customer audits and track compliance to ensure completeness of customer GDSN submissions and product pages * Use project management tools to track ongoing syndication progress * Define best practices for managing digital assets in Salsify for increasing usability * Lead the data gap audit process to ensure data integrity and of master data * Conduct regular content gap analyses, customer requirement reviews, and SKU prioritization to inform content production priorities * Hold teams accountable to product life cycle deadlines across stakeholders * Lead integration between DAM system and Salsify, coordinating with stakeholders to ensure the secure and efficient transfer of our digital assets * Train team members on how to effectively use Salsify catalog, access assets * Host trainings to ensure team workflows have visibility and drive closer integration with cross-functional partners and stakeholders * Lead Data Governance SteerCo to ensure we fulfill all customer requirements, data gaps, attribute needs to successfully syndicate * Serve as key liaison between digital shelf content production and customer teams to ensure compliance across top customers * Support the Digital Shelf Content team in developing and executing industry-leading content strategies ### Essential Qualifications * Strong working experience in Salsify, Syndigo, and 1WS * Ability to manage both high-level conversations and low-level details * Experience in data governance and content compliance * Proven track record in project management and process improvement * Strong analytical skills for root cause analysis and data quality issues ### Nice-to-Haves * Experience in eCommerce and digital marketing * Familiarity with GDSN and digital shelf strategies * Knowledge of customer relationship management tools ### Benefits * Remote work flexibility * Professional development opportunities * Health insurance coverage * 401k retirement plan ### What We Offer At blithequark, we believe in fostering a culture of growth, innovation, and collaboration. As a Senior/Manager, Omni Customer Enablement & Syndication, you will have the opportunity to: * Work with a talented team of professionals who share your passion for customer success and digital transformation * Develop and implement cutting-edge solutions that drive business growth and customer satisfaction * Collaborate with cross-functional teams to drive process improvement and efficiency * Enjoy a dynamic and flexible work environment that supports work-life balance * Participate in ongoing professional development and training opportunities to enhance your skills and knowledge ### How to Apply If you are a motivated and results-driven professional with a passion for customer enablement and syndication, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you! Apply for this job