Senior Technical Writer, Platform & Data (Remote)
Verified Job On Employer Career Site
Job Summary:
Rippling is a company that offers a unified workforce platform for managing HR and IT functions. They are seeking a Senior Technical Writer to create and enhance help documentation and training materials for their platform and data products, focusing on communicating complex concepts clearly to diverse audiences.
Responsibilities:
ā¢ Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings
ā¢ Engage with Product and Customer Experience teams to identify and close knowledge gaps, and improve self-service
ā¢ Incorporate structured content principles for single-sourcing information across locations and audiences
ā¢ Contribute your product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises
ā¢ Review success metrics across content delivery methods
ā¢ Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts
Qualifications:
Required:
ā¢ Minimum 5 years of experience creating technical product documentation for a complex, data-centric platform or product suite. Must provide documentation samples.
ā¢ Experience using SaaS platforms and tools related to data engineering, data system architectures, data connectors, and data ingestion methods (ELT, ETL).
ā¢ Proficient in SQL and relational database management systems (RDBMS).
ā¢ Experience with Business Intelligence and Analytics technologies.
ā¢ Familiarity with data security and governance technologies related to Identity and Access Management (IAM), such as SSO, OAuth, MFA, RBAC, SCIM.
ā¢ Demonstrated experience managing complex projects with various stakeholders.
ā¢ Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences.
ā¢ Experience supporting product release cycles in a fast-paced, ambiguous environment.
ā¢ Excellent writing and grammatical skills; content is clear, succinct, and logical.
ā¢ Strong organizational skills; ability to manage expectations and maintain focus.
ā¢ Grit; a sustained history of hard work and perseverance.
ā¢ Curiosity; a bias to constantly question, dig deeper, and learn.
ā¢ Customer empathy; an ability to understand the technical and conceptual challenges of users trying to learn a new technology, combined with a passion to empower those individuals with the right documentation and training materials to self-serve and be successful.
Company:
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. Founded in 2016, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
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Apply Now
Job Summary:
Rippling is a company that offers a unified workforce platform for managing HR and IT functions. They are seeking a Senior Technical Writer to create and enhance help documentation and training materials for their platform and data products, focusing on communicating complex concepts clearly to diverse audiences.
Responsibilities:
ā¢ Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings
ā¢ Engage with Product and Customer Experience teams to identify and close knowledge gaps, and improve self-service
ā¢ Incorporate structured content principles for single-sourcing information across locations and audiences
ā¢ Contribute your product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises
ā¢ Review success metrics across content delivery methods
ā¢ Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts
Qualifications:
Required:
ā¢ Minimum 5 years of experience creating technical product documentation for a complex, data-centric platform or product suite. Must provide documentation samples.
ā¢ Experience using SaaS platforms and tools related to data engineering, data system architectures, data connectors, and data ingestion methods (ELT, ETL).
ā¢ Proficient in SQL and relational database management systems (RDBMS).
ā¢ Experience with Business Intelligence and Analytics technologies.
ā¢ Familiarity with data security and governance technologies related to Identity and Access Management (IAM), such as SSO, OAuth, MFA, RBAC, SCIM.
ā¢ Demonstrated experience managing complex projects with various stakeholders.
ā¢ Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences.
ā¢ Experience supporting product release cycles in a fast-paced, ambiguous environment.
ā¢ Excellent writing and grammatical skills; content is clear, succinct, and logical.
ā¢ Strong organizational skills; ability to manage expectations and maintain focus.
ā¢ Grit; a sustained history of hard work and perseverance.
ā¢ Curiosity; a bias to constantly question, dig deeper, and learn.
ā¢ Customer empathy; an ability to understand the technical and conceptual challenges of users trying to learn a new technology, combined with a passion to empower those individuals with the right documentation and training materials to self-serve and be successful.
Company:
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. Founded in 2016, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Apply Now
Apply Now