Senior Technical Writer, Developer Experience

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.ResponsibilitiesAt Airwallex, we’re committed to building great docs and an exceptional developer experience. Create and update comprehensive documentation for our products, including product docs API documentation.Ensure documentation is clear, concise, and user-friendly.Work closely with Product, Engineering, and Developer Experience teams to gather information and understand product features.Regularly review and revise content to improve quality and usability.Implement best practices for documentation, including the latest industry tools and technologies.Foster a strong documentation culture within Airwallex by being an advocate for high-quality documentation across the company.Lead efforts to overhaul and refresh existing documentation content.Partner with the AI team to leverage AI-powered internal tooling that enhances both documentation writing and the developer experience.Participate in exciting projects like modernizing our information architecture and scaling documentation efforts globally.This role is based out of San Francisco, Sydney or MelbourneWho You AreMinimum Qualifications3 + years of technical writing experience, preferably within the tech, payments industry Bachelor's degreeExperience writing for APIs, SDKs, and embedded systemsStrong attention to detail and the ability to simplify complex informationDemonstrated ability to work collaboratively with cross-functional teamsEnthusiasm for coaching and mentoring others in effective documentation practicesPreferred QualificationsExperience working in a company with a strong documentation cultureFamiliarity with leveraging newer technologies, such as AI, for documentation purposesObsessive focus on the needs of users and improving the end-user experienceInterest in fostering a better company-wide documentation culture and contributing processesAbout the TeamThe Developer Experience Technical Writing team at Airwallex is dedicated to creating exceptional documentation that minimizes friction, builds trust, reduces support needs, and drives inbound growth. This role is pivotal in ensuring that our documentation supports the success of our API business. You will be part of a collaborative team that values innovation, continuous improvement, and user-centric solutions.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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