Senior Technical Solution Manager T&T

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleIn this client-facing role, you will lead the creation of end-to-end technical solutions during the sales engagement lifecycle, acting as a trusted advisor to C-level stakeholders and representing the T&T organization both internally and externally.You will be responsible for designing innovative, market-competitive solutions that align with customer needs and Kyndryl’s strategic goals. Your work will directly impact on customer satisfaction, business value, and the successful delivery of transformation programs.What You’ll DoLead the design and development of end-to-end T&T solutions during sales engagementsRepresent the T&T organization in client discussionsEnsure solution quality across KPIs: scope, cost, baseline, and technologyAct as a trusted advisor to clients, especially at the executive levelCreate compelling, value-driven transformation journeys for customersSupport sales teams with solution presentations, staffing plans, cost models, and risk assessmentsCollaborate with internal and external partners to shape the best-fit solutionsIdentify risks early and proactively communicate with stakeholdersPromote best practices, efficiencies, and innovations in T&T deliveryContribute to staff development and readiness for upcoming dealsApply methodologies such as waterfall, agile, and hybrid approachesWho You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Skills and ExperienceProven experience in designing and delivering complex T&T solutionsStrong understanding of ITSM, ITOM, and related ServiceNow modulesDeep technical knowledge in Cloud, Network, Infrastructure, Service Management, and Application ServicesExperience in strategic and financial planningFamiliarity with consultative and managed service modelsStrong customer and vendor management skillsExcellent communication and presentation abilitiesFluent in German and English (spoken and written)Experience in proposal writing and cost modeling (top-down/bottom-up)Knowledge of project methodologies and transformation program behaviorPreferred Skills and ExperienceStrong leadership and negotiation skillsExperience in pre-sales and customer advisory rolesAbility to act as a Service Ambassador and Trusted AdvisorStrategic thinker with a proactive, “can-do” attitudeUnderstanding of legal and contractual implicationsWillingness to travel nationallyBeing YouThe “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.What You Can ExpectYour career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.