Senior Technical Consultant – NICE CXOne
Job Description:
• Guide customers on best practices for utilizing existing CXone infrastructure and optimization roadmap.
• Audit existing IVR, ACD, and omnichannel workflows in CXone Studio to identify inefficiencies.
• Provide technical recommendations on stabilizing legacy NiceInContact implementations or preparing them for modernization.
• Assess and advise on data flow integrations between CXone and external CRMs using REST APIs.
• Review routing logs and configuration settings to troubleshoot high-level performance issues.
Requirements:
• 5+ years of deep experience with NICE CXone (formerly NiceInContact).
• Expert-level proficiency in CXone Studio.
• Strong understanding of REST APIs, JSON, and XML for troubleshooting and advising on CRM integrations.
• Familiarity with the new CXone Mpower architecture or Enlighten AI is a plus, particularly regarding the transition from rules-based to AI-driven routing.
• Understanding of data flows related to Workforce Management and Quality Management.
• Capable of translating complex business requirements into clear technical logic for the client's internal team.
• Able to look at a broken process or routing log and quickly identify the root cause without trial-and-error.
Benefits:
• Top-of-Market Compensation: High base salary benchmarked against industry standards, plus annual performance-based bonuses.
• Annual Summit: A fully-funded, company-wide Out of Country retreat to celebrate our wins.
• Hardware & Gear: We provide the latest tech (MacBook Pro or equivalent) and other equipment to ensure your workspace is ergonomic and productive.
• Professional Development Budget: We provide an annual budget for courses, certifications, books, and conferences. We want you to stay sharp.
• Permanent Remote: Work from home or anywhere you are most productive.
• Time Off & Wellness: Generous paid leave policy, full medical coverage (HMO), and mental health support for you and your dependents.
Apply Now
Apply Now
• Guide customers on best practices for utilizing existing CXone infrastructure and optimization roadmap.
• Audit existing IVR, ACD, and omnichannel workflows in CXone Studio to identify inefficiencies.
• Provide technical recommendations on stabilizing legacy NiceInContact implementations or preparing them for modernization.
• Assess and advise on data flow integrations between CXone and external CRMs using REST APIs.
• Review routing logs and configuration settings to troubleshoot high-level performance issues.
Requirements:
• 5+ years of deep experience with NICE CXone (formerly NiceInContact).
• Expert-level proficiency in CXone Studio.
• Strong understanding of REST APIs, JSON, and XML for troubleshooting and advising on CRM integrations.
• Familiarity with the new CXone Mpower architecture or Enlighten AI is a plus, particularly regarding the transition from rules-based to AI-driven routing.
• Understanding of data flows related to Workforce Management and Quality Management.
• Capable of translating complex business requirements into clear technical logic for the client's internal team.
• Able to look at a broken process or routing log and quickly identify the root cause without trial-and-error.
Benefits:
• Top-of-Market Compensation: High base salary benchmarked against industry standards, plus annual performance-based bonuses.
• Annual Summit: A fully-funded, company-wide Out of Country retreat to celebrate our wins.
• Hardware & Gear: We provide the latest tech (MacBook Pro or equivalent) and other equipment to ensure your workspace is ergonomic and productive.
• Professional Development Budget: We provide an annual budget for courses, certifications, books, and conferences. We want you to stay sharp.
• Permanent Remote: Work from home or anywhere you are most productive.
• Time Off & Wellness: Generous paid leave policy, full medical coverage (HMO), and mental health support for you and your dependents.
Apply Now
Apply Now