Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform)
Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform)
Location: Remote (U.S.) | Washington, DC Metro Area preferredClearance: Active TS/SCI preferred (or eligible to obtain)
Why This Role Matters
You’ll operate as a customer-facing technical advisor supporting a Kubernetes-based DevSecOps platform used in Department of Defense (DoD) environments.
This role is focused on helping teams successfully onboard, adopt, and scale modern platform services in Kubernetes-based environments—not building the platform itself.
What You’ll Do
Lead Customer Engagement
Guide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding paths
Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences
Build trust quickly and operate as a reliable partner to customer stakeholders
Drive Platform Adoption
Act as the primary driver of platform adoption and correct usage across customer teams.
Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems)
Actively guide customers from initial onboarding through sustained usage and expansion
Identify and address adoption blockers, improving how teams use the platform in practice
Enable & Educate
Deliver workshops, demos, and working sessions to accelerate customer understanding and usage
Gather user feedback and translate insights into improved adoption and experience
Operate with Discipline
Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems
Maintain clear documentation and follow-through across engagements
What This Role Is — and Is Not
This role is:
A customer-facing technical leadership role
Focused on platform adoption, enablement, and outcomes
A bridge between engineering, product, and mission users
This role is not:
A backend engineering or build-only position
A ticket-based support role
A pure sales or quota-carrying role
A fit for candidates without prior customer-facing technical experience
What Success Looks Like (First 60 Days)
Quickly establish credibility and operate independently in customer-facing environments
Independently guide onboarding and platform fit decisions
Identify and help resolve early adoption challenges
Begin influencing how customers use and expand platform services
What You Bring (Capability + Credibility)
We’re looking for candidates who can perform in this role and have demonstrated similar work in practice.
Core Capabilities
Working with Kubernetes in production environments, including direct involvement in system operations, support, or platform usage
Experience with DevSecOps practices and CI/CD pipelines in real-world environments
Ability to independently lead customer-facing technical discussions and guide platform adoption decisions
Proven ability to operate across engineering, product, and non-technical stakeholders
Credibility Signals
Experience independently leading customer-facing technical discussions
Operate in customer-facing technical roles with direct ownership of engagements (e.g., TAM, Solutions Architect, Sales Engineer, Field Engineer)
Track record of personally driving customer outcomes (e.g., onboarding success, platform adoption, usage growth)
Guide teams through real-world platform adoption or transformation efforts, including navigating technical and organizational challenges
Preferred Experience
Background in regulated or security-focused environments (e.g., federal, DoD, financial services, healthcare, or similarly complex domains)
Familiarity with Kubernetes platforms or distributions (e.g., Rancher, EKS, AKS, OpenShift)
Hands-on use of cloud platforms (AWS, Azure, or GCP)
Exposure to DevSecOps practices at scale, including CI/CD pipelines and secure software delivery workflows
Why Rackner
Rackner is a trusted partner delivering cloud-native platforms, DevSecOps solutions, and AI/ML systems across the public sector. Our teams work on mission-critical programs where outcomes matter.
We prioritize:
Meaningful technical challenges
Collaborative teams
Opportunities to grow and take ownership
What This Role Offers You
Work directly with teams adopting modern DevSecOps platforms in real-world environments
Build expertise across Kubernetes, cloud, and platform ecosystems
Operate in a role that influences customer adoption and program success—not just delivery execution
Collaborate with experienced engineers, architects, and mission partners
Grow into broader technical leadership or platform strategy roles
Benefits & Perks
401(k) with 100% match up to 6%
Comprehensive medical, dental, and vision coverage
Life insurance + short- and long-term disability
Generous paid time off
Home office and equipment support
Covered certifications and training
Competitive compensation and weekly pay schedule
Equal Opportunity
Rackner is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Location: Remote (U.S.) | Washington, DC Metro Area preferredClearance: Active TS/SCI preferred (or eligible to obtain)
Why This Role Matters
You’ll operate as a customer-facing technical advisor supporting a Kubernetes-based DevSecOps platform used in Department of Defense (DoD) environments.
This role is focused on helping teams successfully onboard, adopt, and scale modern platform services in Kubernetes-based environments—not building the platform itself.
What You’ll Do
Lead Customer Engagement
Guide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding paths
Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences
Build trust quickly and operate as a reliable partner to customer stakeholders
Drive Platform Adoption
Act as the primary driver of platform adoption and correct usage across customer teams.
Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems)
Actively guide customers from initial onboarding through sustained usage and expansion
Identify and address adoption blockers, improving how teams use the platform in practice
Enable & Educate
Deliver workshops, demos, and working sessions to accelerate customer understanding and usage
Gather user feedback and translate insights into improved adoption and experience
Operate with Discipline
Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems
Maintain clear documentation and follow-through across engagements
What This Role Is — and Is Not
This role is:
A customer-facing technical leadership role
Focused on platform adoption, enablement, and outcomes
A bridge between engineering, product, and mission users
This role is not:
A backend engineering or build-only position
A ticket-based support role
A pure sales or quota-carrying role
A fit for candidates without prior customer-facing technical experience
What Success Looks Like (First 60 Days)
Quickly establish credibility and operate independently in customer-facing environments
Independently guide onboarding and platform fit decisions
Identify and help resolve early adoption challenges
Begin influencing how customers use and expand platform services
What You Bring (Capability + Credibility)
We’re looking for candidates who can perform in this role and have demonstrated similar work in practice.
Core Capabilities
Working with Kubernetes in production environments, including direct involvement in system operations, support, or platform usage
Experience with DevSecOps practices and CI/CD pipelines in real-world environments
Ability to independently lead customer-facing technical discussions and guide platform adoption decisions
Proven ability to operate across engineering, product, and non-technical stakeholders
Credibility Signals
Experience independently leading customer-facing technical discussions
Operate in customer-facing technical roles with direct ownership of engagements (e.g., TAM, Solutions Architect, Sales Engineer, Field Engineer)
Track record of personally driving customer outcomes (e.g., onboarding success, platform adoption, usage growth)
Guide teams through real-world platform adoption or transformation efforts, including navigating technical and organizational challenges
Preferred Experience
Background in regulated or security-focused environments (e.g., federal, DoD, financial services, healthcare, or similarly complex domains)
Familiarity with Kubernetes platforms or distributions (e.g., Rancher, EKS, AKS, OpenShift)
Hands-on use of cloud platforms (AWS, Azure, or GCP)
Exposure to DevSecOps practices at scale, including CI/CD pipelines and secure software delivery workflows
Why Rackner
Rackner is a trusted partner delivering cloud-native platforms, DevSecOps solutions, and AI/ML systems across the public sector. Our teams work on mission-critical programs where outcomes matter.
We prioritize:
Meaningful technical challenges
Collaborative teams
Opportunities to grow and take ownership
What This Role Offers You
Work directly with teams adopting modern DevSecOps platforms in real-world environments
Build expertise across Kubernetes, cloud, and platform ecosystems
Operate in a role that influences customer adoption and program success—not just delivery execution
Collaborate with experienced engineers, architects, and mission partners
Grow into broader technical leadership or platform strategy roles
Benefits & Perks
401(k) with 100% match up to 6%
Comprehensive medical, dental, and vision coverage
Life insurance + short- and long-term disability
Generous paid time off
Home office and equipment support
Covered certifications and training
Competitive compensation and weekly pay schedule
Equal Opportunity
Rackner is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.