Senior Staff Engineer, CRM Salesforce (Service Cloud)

Company Description: We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in. Job Description: Total Experience 8+ years Strong experience in Salesforce development, customization, and architecture. Strong experience in expertise in Service Cloud Strong proficiency in: Apex programming, Lightning Web Components (LWC), SOQL, API integrations, Visualforce Hands-on experience with Einstein Bots, Einstein Analytics, Einstein Discovery, Contact Center integrations Hands-on experience with Salesforce Lightning Customization and SLDS. Good understanding of conversational flow design and bot frameworks Experience working with tools such as Git, Jira, VS Code, and Postman. Ability to work effectively in Agile/Scrum environments. Strong understanding of Salesforce configuration including Flows, Workflows, Approvals, and Automation. Proven experience in designing and implementing integrations using REST, SOAP, and OAuth 2.0. Strong analytical, problem-solving, and communication skills with the ability to work directly with customers. RESPONSIBILITIES: Writing and reviewing great quality code Develop and customize Salesforce solutions with a strong focus on Service Cloud Design, build, and maintain applications using Apex, Lightning Web Components (LWC), and SOQL. Implement and manage Einstein Bots and conversational interfaces for customer engagement Design and optimize conversational flows and bot frameworks Integrate Salesforce with external systems using REST/SOAP APIs. Work on Einstein Analytics and Einstein Discovery to deliver insights and intelligent features. Support and enhance contact center solutions and unified messaging capabilities (if applicable) Collaborate with cross-functional teams to gather requirements and deliver scalable solutions. Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, and retrospectives. Ensure code quality, perform testing, and maintain documentation. Maintain solution documentation, technical designs, and deployment guides. Qualifications: Bachelor’s or master’s degree in computer science, Information Technology, or a related field.