Senior Specialist, Engagement & Conversion Optimization
Job Description:
• Monitor data, highlight off-target conditions and build action plans to support customer retention and PG attainment initiatives through action planning and documentation of best practices
• Drive validation, integration and refinement of new dashboards for data automation and consistent single source reference
• Partner with internal stakeholders (clinical, service ops, product, etc.) to drive execution of actions to improve performance of objectives
• Champion the Transcarent culture and leadership qualities to foster a supportive and inclusive work environment that values each individual for their unique skillset and background
• Identify and lead operational projects that help Transcarent get better at serving clients.
Requirements:
• Bachelor's Degree or 4+ years equivalent professional experience aligned with the requirements below
• Prior leadership experience preferred
• Ability to both establish plan for and support implementation short-to mid-term strategies to support the overall business strategy
• Demonstrated ability to handle numerous, complex problems, requiring extensive analysis and investigation to understand root cause in order to develop solutions
• Understanding of Transcarent business units and strategies, and Transcarent's goals, as well as external factors affecting business unit activities
• Ability to influence others, including senior/executive leadership, to accept practices and approaches on critical matters
• Ability to use data to identify performance gaps, identify improvement opportunities and to drive quantitative recommendations to stakeholders
• 2+ years experience working with Tableau, Power BI, Qlik (or other data visualization tool)
• 2+ years demonstrated experience analyzing reporting outputs to identify data inconsistencies
• Strong communication and collaboration skills.
Benefits:
• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits
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• Monitor data, highlight off-target conditions and build action plans to support customer retention and PG attainment initiatives through action planning and documentation of best practices
• Drive validation, integration and refinement of new dashboards for data automation and consistent single source reference
• Partner with internal stakeholders (clinical, service ops, product, etc.) to drive execution of actions to improve performance of objectives
• Champion the Transcarent culture and leadership qualities to foster a supportive and inclusive work environment that values each individual for their unique skillset and background
• Identify and lead operational projects that help Transcarent get better at serving clients.
Requirements:
• Bachelor's Degree or 4+ years equivalent professional experience aligned with the requirements below
• Prior leadership experience preferred
• Ability to both establish plan for and support implementation short-to mid-term strategies to support the overall business strategy
• Demonstrated ability to handle numerous, complex problems, requiring extensive analysis and investigation to understand root cause in order to develop solutions
• Understanding of Transcarent business units and strategies, and Transcarent's goals, as well as external factors affecting business unit activities
• Ability to influence others, including senior/executive leadership, to accept practices and approaches on critical matters
• Ability to use data to identify performance gaps, identify improvement opportunities and to drive quantitative recommendations to stakeholders
• 2+ years experience working with Tableau, Power BI, Qlik (or other data visualization tool)
• 2+ years demonstrated experience analyzing reporting outputs to identify data inconsistencies
• Strong communication and collaboration skills.
Benefits:
• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits
Apply tot his job
Apply To this Job