Senior Software Engineer Consultant - Driving Innovation in AI-Powered Customer Experience Platforms

Join the V Team: Empowering a World of Endless Possibilities At Verizon, we're not just building networks; we're connecting people to what brings them joy. We're a community of innovators, thinkers, and doers who are passionate about driving impact in the world. As a member of our V Team, you'll be part of a dynamic and inclusive environment that encourages authenticity, creativity, and collaboration. We're seeking a Senior Software Engineer Consultant to join our Value GTS organization and help us revolutionize the customer experience through cutting-edge technology and innovative solutions. About the Role As a Senior Software Engineer Consultant, you'll play a critical role in developing and maintaining our next-generation customer experience platform for Call Center and Store applications. You'll work closely with cross-functional teams to design and implement seamless UI experiences, integrate Conversational AI technologies, and drive business value through technical expertise and innovation. Key Responsibilities Develop and code next-generation microservices using Spring Boot and React UI, driving software development and programming in Java and J2EE Build and maintain unified sales and service applications within the Northstar Architecture (NSA) tech stack, ensuring optimal device-system interactions Collaborate with business partners to design and implement partner programs for store channels, including Exclusive Retail Stores, Agent Retail, and National Retailers Lead and deliver programs in a product-based Agile structure, maintaining functional/technical requirements and analyzing system architectures Manage vendor relationships to drive quality, reliability, and timely delivery, and lead emerging technology initiatives to facilitate decision-making and integration with vendor products Drive DevOps implementations from ideation to delivery, partnering with Global Delivery teams to create and optimize cross-channel experiences Deliver results within budget, time, quality, and strategic KPIs, documenting and complying with software quality, data security, and compliance processes Analyze market trends, identify growth opportunities, and develop strategies to support business goals, recommending and implementing customer experience process improvements What We're Looking For To succeed in this role, you'll need to have a strong foundation in software development, with a minimum of four years of relevant experience in Java, J2EE, and React UI. Experience implementing AI solutions for call centers or distribution channels is a plus. You'll also need to have: Essential Qualifications Four or more years of relevant experience in software development, demonstrated through work and/or military experience Experience in Java, J2EE, and React UI Experience implementing AI solutions for call centers or distribution channels Preferred Qualifications Bachelor's degree in Computer Science or a related field Experience in Spring Boot, Agile project management, and AWS, Oracle, Cassandra/NoSQL databases Experience in eCommerce and catalog management software, with a proven ability to manage multiple projects simultaneously Solid understanding of technology selection, architecture, and full-stack implementation, with experience in Design Thinking and Engineering Transformation (DevOps, Microservices, AI) Strong leadership and organizational skills, with the ability to motivate large teams and excellent interpersonal, presentation, and written communication skills Skills and Competencies To excel in this role, you'll need to possess a combination of technical, business, and soft skills, including: Strong analytical and problem-solving skills, with a results-oriented and customer-focused mindset Ability to thrive in a fast-paced, ambiguous environment, with a willingness to adapt and evolve Knowledge of VGS Tech systems and functions, with a strong understanding of technology trends and innovations Career Growth Opportunities and Learning Benefits At Verizon, we're committed to helping you grow and develop in your career. As a Senior Software Engineer Consultant, you'll have opportunities to: Work on complex and challenging projects, driving innovation and technical excellence Collaborate with cross-functional teams, developing your leadership and communication skills Stay up-to-date with the latest technologies and trends, with access to training and development programs Work Environment and Company Culture We're proud to offer a hybrid work environment that combines the benefits of remote work with the collaboration and camaraderie of in-office days. As a member of our V Team, you'll be part of a dynamic and inclusive culture that values diversity, equity, and inclusion. Compensation, Perks, and Benefits We offer a competitive salary and comprehensive benefits package, including: Health and wellness benefits, including medical, dental, and vision coverage Short-term incentives and 401(k) Savings Plan, with stock incentive programs and paid time off Parental leave, adoption assistance, and tuition assistance, plus other incentives and perks The compensation range for this position is between $113,000.00 and $210,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. Join the V Team: Take the Next Step If you're a motivated and innovative Senior Software Engineer Consultant looking to drive impact and grow in your career, we encourage you to apply. Even if you don't meet every "even better" qualification listed above, we want to hear from you. At Verizon, we're committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. Apply now and let's discuss how you can become a vital part of our success story. Apply for this job